Service Assistant - Cambridge

As a Service Assistant you'll work across visitor areas, helping different departments deliver high-quality customer service., Reporting to the Welcome Manager, you'll be working as part of the Visitor Operations team, alongside another Service Assistant. You'll be providing excellent customer service to visitors by giving telephone and e-mail support for the various enquiries and bookings that come in, and playing a key part in our groups and tours bookings process. What you'll be doing Service Assistants play an important role in supporting various property teams in greeting and helping our visitors. No two days are the same and you can expect to meet lots of different people and help in various visitor areas. You'll be involved in different tasks. These could include greeting visitors on arrival, restocking the shelves in the shop and clearing tables in the café. Most importantly you'll talk to visitors, answering any questions they have to make sure they can find everything they need for their visit. This role would suit anyone with a passion for delivering great customer service and a keen interest in learning about visitor operations. You can view the full role profile for this role in the document attached. You don't need to have all of the knowledge, skills and experience listed in the role profile; this is just to provide a full picture of what's possible in this role.

We'd love to hear from you if you are:

• Customer focused with positive attitude
• A team player, but also can work on your own initiative
• Well organised and adaptable
• Willing to learn new skills
  
  The National Trust is committed to promoting and preserving those places of natural beauty and historic interest for which it has the privilege to be responsible for the benefit of the nation, for everyone for ever.
The Trust is proud of what has been achieved over the last 126 years and is determined to maintain those high standards of conservation, stewardship and curatorial care for which it has been recognised throughout the world. Its achievements have enabled the general public and the Trust's members and visitors to enjoy and appreciate the countryside, coastline, gardens, historic buildings and collections, all of which encapsulate so much of the history of England, Wales and Northern Ireland. There is a duty to tell that history in a complete, balanced and accurate way, and without judgement. The National Trust continues as a guardian of the past, and for the future, to uphold its duty to maintain and enhance what has been entrusted to its care.

Hours: This role is based on annualised hours, where the amount of hours you work each month may vary, however your salary will be paid in equal instalments over the contract. You'll work 416 hours over the duration of the contract, and on average, you'll work 8 hours per week / roughly 2 shifts per week, but again this will be flexible depending on operational demand. Your rota pattern will cover Monday - Friday. Interview date: Thursday 16th January 2025 For this role, you'll need to complete our online assessment instead of using a C.V. or online application form. This will help us understand more about your strengths and give you more information on the role., The National Trust has the motto 'For everyone, for ever' at its heart. We're working hard to create an inclusive culture, where everyone feels they belong. It's important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we're for everyone, we want everyone to be welcome in our teams too.
• Substantial pension scheme of up to 10% basic salary
• Free entry to National Trust places for you, a guest and your children (under 18)
• Rental deposit loan scheme
• Season ticket loan
• EV car lease scheme
• Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
• Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.
• Flexible working whenever possible
• Employee assistance programme
• Free parking at most Trust places