Service Center Agent I

This role is based in the UK contact centre and responsible for providing first and second line support, working closely with internal account teams and the El Salvador contact centre. Providing high quality customer service is always a priority via several contact channels. Purpose of the role To provide first level support to the UK customers to ensure the highest level of customer service, making sure queries are resolved as soon as possible and escalating where required. Responsibilities:

• Proactively review and work within company policies, standard operating procedures, company and legislative updates to ensure you are working in line with best practice and business risk is minimised
• Display positive examples of the company Beliefs (Real, Accountable, One Team and Innovative) at all times
• Ensure calls are answered within the SLA guidelines and are handled professionally and politely
• Ensure emails are answered within the SLA guidelines and are executed using the written templates to the highest possible standard
• First call resolution and to deliver high quality customer servic
  
  Previous customer service experience
• Excellent verbal and written communication skills
• Experience with Microsoft word, excel and teams
• Good team work skills
• Strong reliability and adaptable to changing rota's
  
  Today, through BHN's single global platform, businesses of all kinds can tap into the world's largest network of branded payment solutions. BHN helps businesses grow revenue, increase loyalty, motivate and reward their teams, disburse funds and engage consumers. Branded payment solutions include the issuance and distribution of gift cards, egifts, corporate payouts and rewards, along with the technology to deliver these products in seamless, integrated ways. BHN's network spans the globe with more than 400,000 consumer touchpoints. Learn more at BHN.com.
  
  We offer a competitive range of Employee Benefits that are designed to give all our employees a better quality of work-life, decrease stress and foster a great culture.
In addition to a competitive contributory Pension, 25 days annual leave, life assurance & group income protection and flyers, our leading recognition programme with financial rewards. We also offer a wide variety of other benefits to support your physical and mental health. These include private medical insurance, Cyclescheme, free eye tests and an employee assistance programme. Additionally, we offer flexible hybrid working, additional leave for your wedding and volunteering, enhanced maternity, paternity, and adoption pay and ad hoc appreciation days each year and a day off on your birthday. We also offer a variety of ways for you to save money including savings of up to 15% at various retailers by using your bYond card, techscheme, green car scheme and season ticket loans.