Service Centre Advisor

At MSV Housing we're committed to making sure our customers have good quality safe homes and our Service Centre Advisors are key to make this happen. Reporting to a Team Leader our Service Centre Advisors are the first point of contact for our customer's providing a first point of contact resolution on a range of queries via a variety of channels, understanding with empathy the diverse needs of our customers.

What will you be doing;

Delivering a comprehensive, efficient and effective customer experience based on a 'first point of contact' principle, by telephone, electronically or in writing maintaining high standards in customer care.
To deal with all service requests in line with service standards
To be responsible for providing excellent levels of call quality and first-time resolution across all contact methods.
To liaise with colleagues in the wider company in respect of all service requests to support a positive experience for customers
To update customers on progress with service requests when necessary.
To update all management information systems (databases and spreadsheets) accurately and efficiently in line with established policies and procedures.

We are looking to recruit an experienced Service Centre Advisor with fantastic customer service skills to join our established team., Experience of handling telephone calls and resolving issues at the first point of contact
Experience of working collaboratively across a range of departments
Experience of working to performance targets
Experience of Microsoft packages and data entry
Experience of using a call handling system or CRM System would be an advantage., We're passionate about inclusion and we'd love to hear from people from diverse backgrounds for this role., Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.

The successful candidate will be required to work from our office 1 or occasionally 2 days per week.

We offer a range of great benefits including:

Flexibility on where you work with home working kit provided
33 days holiday per year plus bank holidays, and a holiday a buy scheme.
Company pension scheme with up to 10% matched contributions
Company funded access to a health cash plan, where you can claim back costs of everyday health treatments such as optical, dental and much more.
Enhanced sick pay with up to 3 months full pay and 3 months half pay
Health and Wellbeing Support including an employee assistance programme, free counselling, mental health first aiders and numerous wellbeing initiatives
Life assurance subject to being a member of our company pension scheme.
Learning and development to support you to develop the skills you need to fulfil your role and progress in your career
Commitment to Equality and Inclusion with employee network groups covering anti-racism, LGBTQ+, disability and long-term health conditions, carers, and menopause.

MSV are also committed to supporting you to balance work and life, including with any caring or parental responsibilities you might have, and have a range of flexible working options and wellbeing support available to all colleagues to facilitate this.