Service Co-Ordinator

Can you bring your customer service experience to our servicing department? Join our team based in Sheffield, UK, and enjoy a collaborative culture that empowers you to build a career you can be proud of. What would you do as our Service Co-ordinator We are looking for someone who can manage all our contract renewal and new contract enquires. The role will require a customer focused approach to ensure queries and quotes are followed through appropriately to ensure customer satisfaction. This exciting opportunity will allow you to collaborate with both our internal and external sales teams to help manage our leads in a timely manner and ensure repair work is carried out in line with our customers expectation. You would also:

• Be responsible for preparing and distributing renewal letters to customers.
• Be responsible for generating weekly, monthly and quarterly reports.
• Logging all new Service Agreements on ASSA ABLOY Entrance Systems internal computer systems as well as Service agreement reports for action by region/planner.
• Establish excellent working relationships with our National Account and Tier 1 customers and follow the agreed communication routines, particularly on the submission of quotes and on securing of purchase orders.
• Support the efforts of the external team in the allocated region or area of specialisation, by keeping them informed on issues and providing appropriate information diligently and efficiently.
  
  Has a strong customer service background.
• Has excellent relationship building skills .
• Is a highly organised self-starter and has a can do attitude.
• Has excellent communication skills.
  
  Our people have made us the global leader in access solutions. In return, we open doors for them wherever they go. With nearly 61,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces - physical and virtual - safer, more secure, and easier to access.
As an employer, we value results - not titles, or backgrounds. We empower our people to build their career around their aspirations and our ambitions - supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally. As we welcome new people on board, it's important to us to have diverse, inclusive teams, and we value different perspectives and experiences.

We're passionate about providing amazing opportunities and benefits, so you can continue and progress a lifelong career with us - here's what we have to offer:
• Learning and career development opportunities, whether it's online learning, management training or enhancing your skills.
• A competitive salary and incentive schemes.
• Variety of benefits including Holiday Flex, Cycle 2 Work, attractive company pension, discount portal, recognition scheme and wellbeing program… to name just a few!
We review applications regularly, so don't wait We are building diverse, inclusive teams, and encourage applications from everyone who can see themselves working with us.