Service Controller

The British Red Cross Health and Local Crisis Response are looking to recruit a Service Controller to manage our vehicles and logistics in the Hove / Bexhill area

A day in the life or a Service Controller will include;
Take incoming calls from the hospitals, identifying and risk assessing referrals
Co-ordinating the crew and allocating work to respond to the necessary elements of the service as required by service users (including transport, resettlement and sitting services);
Manage time efficient routes on a daily basis, making effective use of resources in order to meet service user requirements.
Ensure the contracted service is delivered on a timely basis to the required standard in line with policies and procedures.
Work and support other services within the area to maintain a "hub" approach to service delivery.
Treat all callers with respect, courtesy and cordiality, whilst obtaining relevant accurate information quickly
Support the team with service delivery to cover gaps in service provision.
Vehicle management and licence checks.

Driving: Full UK Manual Driving Licence Required With a Minimum of 2 years Driving Experience (Mandatory)

We are looking for a dynamic individual who can ensure the effective and efficient day to day logistics operation within the service by coordinating the distribution of service user journeys., Excellent customer service skills, with caring attitude towards service users and an outgoing friendly manner.
IT literate: working knowledge of spreadsheet, email, web based and word processing software.
Strong time management skills with the ability to multi-task and prioritise.
Ability to deal with queries in a diplomatic and confidential manner.
Good driving skills in order to carry out driver observation.
Full UK Manual Driving Licence with a minimum of 2 years driving experience., Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.

Please note that early application is encouraged, as we'll be reviewing applications throughout the advertising period and reserve the right to close the advert in advance of the advertised closing date.

In return for your dedication and expertise, you'll get:

Holidays: 36 days annual leave (including bank holidays) + option to buy 5 extra days.
Pension scheme: Up to 6% contributory pension.
Flexible working: We do our best to accommodate your preferred work style.
Learning & Development: Wide range of career opportunities + comprehensive learning.
Discounts: Access to Blue Light Discount Card and employee benefits platform.
Wellbeing Assistance: Access to mental health and wellbeing assistance.
Team Working: Champion our mission in a collaborative team.
Cycle2Work: Lease a bicycle through the scheme.
Season ticket loan: Interest-free loan for commuting expenses.
We are proud to participate in the disability confident scheme for roles based in the UK. During the application process, you will be asked if you wish to apply under the scheme.

At The British Red Cross, we pride ourselves on our diverse workforce, and ensuring we have an inclusive environment for all our staff and volunteers. We remain dedicated to ensuring our teams can bring their true selves to work without risk or fear of discrimination. We do this through regular data reporting, and the assistance of our internal Race and Equality Network (REEN), LGBT+ Network, our Disability and Wellness Network (DAWN), Gender Network, Carers Network and Youth Network.

Together, we are the world's emergency responders