Service Controller

EnerSys is the global leader in stored energy solutions for industrial applications. We have over thirty manufacturing and assembly plants worldwide servicing over 10,000 customers in more than 100 countries. Worldwide headquarters are located in Reading, PA, USA with regional headquarters in Europe and Asia. We complement our extensive line of Motive Power and Energy Systems with a full range of integrated services and systems. With sales and service locations throughout the world, and over 100 years of battery experience, EnerSys is the power/full solution for stored DC power products.

Job Purpose

Engaging in daily communication with customers and colleagues to ensure inquiries and queries are addressed promptly and effectively.

Essential Duties and Responsibilities
-Professionally handling incoming telephone calls
-Addressing customer inquiries and resolving queries
-Logging service jobs into the system and following up as necessary
-Responding to emails from customers and colleagues
-Providing customers with updates on the progress of service jobs
-Collaborating with colleagues to maintain acceptable service levels for customers
-Creating and managing orders
-Collecting and inputting data for service reports using Excel

Qualifications
-Numerate and literate with GCSE passes in Mathematics and English Language preferred

Knowledge / Experience
-Experience in customer service
-Proficient in PC use, with knowledge of Microsoft Word and Excel

Skills / Competencies
-Enthusiastic and responsible
-Strong interpersonal skills and a common-sense approach
-Exceptional attention to detail
-Team-oriented mindset
-Ability to work effectively under pressure
-Strong communication skills

EnerSys provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Numerate and literate with GCSE passes in Mathematics and English Language preferred

Knowledge / Experience
-Experience in customer service
-Proficient in PC use, with knowledge of Microsoft Word and Excel

Skills / Competencies
-Enthusiastic and responsible
-Strong interpersonal skills and a common-sense approach
-Exceptional attention to detail
-Team-oriented mindset
-Ability to work effectively under pressure
-Strong communication skills

EnerSys is the global leader in stored energy solutions for industrial applications. We have over thirty manufacturing and assembly plants worldwide servicing over 10,000 customers in more than 100 countries. Worldwide headquarters are located in Reading, PA, USA with regional headquarters in Europe and Asia. We complement our extensive line of Motive Power and Energy Systems with a full range of integrated services and systems. With sales and service locations throughout the world, and over 100 years of battery experience, EnerSys is the power/full solution for stored DC power products.