Service Coordinator

Manage resources and logistics for services and maintenance at customer sites. Perform and oversee maintenance, repair, and refurbishment of products. Handle all types of maintenance services (preventive and remedial) and manage maintenance facilities and field service engineering. Develop and execute the department's annual operational plan. Discuss product and process changes with the team. As a Service Coordinator, you will be responsible for:

• Acting as the single point of contact to the customer for timely and satisfactory resolution of concerns covering support services offered.
• Being responsible for knowledge of assigned region, coverage area, or product lines, their associated configuration installations.
• Representing the most direct access to all appropriate internal functions to support the customer.
• Establishing and maintain contact to provide on-going technical and business support to assigned customers in designated geographic region or coverage area.
• Working together with people from the business unit. Contacts are under guidance and/or geared towards collecting or giving technical information.
• Handling simple project processes. There are detailed guidelines for production and/or simple human interfaces requiring little technical knowledge.
• Handling targeted clients. Contracts are predefined and a framework of conditions is set and followed.
  
  Have a Bachelor's accreditation from an accredited establishment (or a high school diploma / GED)
• Have proven experience in Services
• Have previous proven experience in a professional customer service role
• Have previous system experience in SAP, Oracle, SalesForce would be advantageous
• Able to fluently speak and write in English
• Have German and/or other European languages are advantageous
• Hold a UK passport/work permit and not require sponsorship in the future
• Have effective oral and written communication skills. Effective interpersonal and leadership skills. Ability to work independently. Effective problem-solving skills.
  
  Druck is a global technology company with a large UK manufacturing & engineering facility. As a market leader serving the Aerospace, Industrial, and Energy markets, Druck designs, develops and manufactures the highest quality, most accurate and reliable pressure sensing devices, instruments, and software to provide innovative products, services, and solutions to our customers.
  
  We recognize that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns:
• Hybrid - 3 days on site, 2 days remote working (Monday - Friday)
• Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive
Working with us Our people are at the heart of what we do at Baker Hughes. We know we are better when all of our people are developed, engaged and able to bring their whole authentic selves to work. We invest in the health and well-being of our workforce, train and reward talent and develop leaders at all levels to bring out the best in each other. Working for you Our inventions have revolutionized energy for over a century. But to keep going forward tomorrow, we know we have to push the boundaries today. We prioritize rewarding those who embrace change with a package that reflects how much we value their input. Join us, and you can expect:
• Contemporary work-life balance policies and wellbeing activities
• Comprehensive private medical care options
• Safety net of life insurance and disability programs
• Tailored financial programs
• Additional elected or voluntary benefits