Service Coordinator

Are you an organized, responsible and capable individual who loves a challenge and enjoys solving problems? We are looking for a Service Coordinator to join the security and access control part of our business. Our service coordinators are the mainstay of our operation and are the individuals who ensure that we successfully keep our commitments and meet the customers' expectations. A job that matters: Your Tasks In this role you will collaborate with our service engineers on a national basis, planning, prioritizing and organizing their day-to-day tasks and projects. You will all work together as a team to ensure our customers get what they need within the appropriate timescales, arrange delivery of equipment and materials to site so the technicians can complete the work. We are also looking for someone who can grow our customer relationships, liaising and keeping them informed of any changes and issues that may affect them.

You may of heard the expression "no two days are the same"? This role is definitely for those individuals who can demonstrate that they like variety and can adapt to the changing requirements of ongoing situations. To be successful you need to be reliable, demonstrate perseverance, be customer focused, and also have a positive attitude and a willingness to support your team and your customers to ensure we all achieve success. Training will be given to the successful candidate. Experience that matters: Your Skills We are looking for someone with:

• Excellent customer service skills (ideally from a business-to-business environment) with the ability to communicate clearly, both verbally and via email to internal and external clients.
• IT literate with knowledge of MS office products to include Outlook and knowledge of Excel spreadsheets.
• Proven ability to solve problems and work in a sometimes-pressurised environment.
• Calm and confident manner, with a positive attitude and that be able to demonstrate (i.e. give examples) of meeting challenges and going the extra mile for a customer.
  
  We are at the heart of every place that matters. As a leading global provider in the access solutions market for schools, banks, airports, hospitals, hotels, and many more, we enable seamless movement within secure, safe, and sustainable places. Our work is IMPORTANT. YOU are important. We provide our people with the tools to shape their careers for growth. With around 16,000 employees worldwide, EVERY team member contributes to our mission and can make a positive difference. By working as one global team, we continue growing the business, growing together, and growing ourselves. Build your career with us!, At dormakaba we are a globally successful company, with a family business culture employing more than 15,000 employees worldwide. We care for our employees and so as well as an attractive salary offering, we also provide the following benefits
  
  Boost your holiday to 28 days with our holiday purchase scheme
• SMART Pension Scheme (You pay 3% we pay 6%)
• 2 x Life Insurance
• Enhanced maternity / Paternity benefits (After qualifying period)
• Medical insurance & medical cash plan (cash help with optical, dental, etc)
• Free employee advice service (wellbeing, legal etc),
• Employee Discount Platform
• Internal Recognition & Reward Schemes