Service Delivery Account Lead

In this role you will maintain and develop relationship with existing customer. You act as the on-site first line Medtronic liaison for our customers ( in multiple sites in North West London and Chester), and serve as the interface with C-suite, and Sr. Management within our clients' organizations. In this role you will travel within country and occasionally within EMEA (10-25%) Integrated Health Solutions (IHS) team members are seasoned professionals with in-depth knowledge of the healthcare value chain, as well as breadth of experience across multiple disciplines. They are able to partner with hospital management teams to drive complex transformational change, implement innovative growth strategies, streamline patient-focused care pathways, and run and optimize operations. Responsibilities may include the following and other duties may be assigned:

• Take ownership of all service delivery activities onsite within the identified hospital (multiple sites across North West London and Chester)
• Develop and execute account specific action plans to deliver high quality services according contract as well as a KPI dashboard to measure & track performance service delivery team
• Maintain stakeholder relationships within the account and governance structure related to the partnership
• Identify and collaborate with all the required IHS capabilities in a timely manner.
• Manage, coach, and develop local MDT IHS-NGC (Medtronic Integrated Health Solution -NGC) ops staff on site
• Identify and escalate if required potential service issues to be able to take appropriate preventive actions
  
  Degree in a relevant functional area and/or several years of experience in healthcare environment
• Fluent in English both verbal and in writing, knowledge of regional language
• Experience in dealing with hospitals' C-suite/Sr. Management / stakeholders in healthcare value chain / operations management
• Experience in people and team-management
• Strong customer focus and excellent communication and presentation skills
• Strong project management and operations management skills
• Lean 6 sigma knowledge and experience
  
  At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You'll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world., We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.
Our Mission - to alleviate pain, restore health, and extend life - unites a global team of 90,000+ passionate people. We are engineers at heart- putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary. Learn more about our business, mission, and our commitment to diversity here, Medtronic Medical technology 1,001-5,000 employees, 546 employees at Medtronic have rated their company's corporate culture as being slightly modern. This is in line with the industry average.

Medtronic offers a competitive Salary and flexible Benefits Package A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage. This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP)., Work from home Canteen Restaurant tickets Childcare Company pension Accessibility Health in the workplace Company doctor Training Car park Convenient transport links Employee benefits Company car Mobile device Profit-sharing Events for employees Private internet use Dogs welcome