Service Delivery Coordinator

To deliver a highly effective and efficient service delivery performance, putting the client at the heart of everything we do. Ensure provision of comprehensive and pro-active service support to internal and external stakeholders. Responsible for always delivering exceptional customer service.

Personal duties

· Effective, efficient, and professional communication to all stakeholders.

· Handle all operational workflows throughout the business.

· Facilitation of specialist subcontractor usage to support with operational workflow delivery.

· Utilisation of business systems (currently SAP and JobWatch) to deliver all operational workflows.

· Management of business systems to ensure cleansing, accuracy, and data population.

· Deployment of workflows to the operational teams, monitoring of, ownership and close out of jobs.

· Service and maintenance contract management, timely renewal agreements and system updates.

· Ordering of parts via supplier accounts, maintaining stock levels if needed, checking all deliveries to allow scheduling of jobs.

· Evaluating close out of jobs, creation of remedial quotes, follow on visit scheduling and escalations.

· Handling job costing process including job profitability, costing accuracy, rates, markup, reviewing the jobs against reports, checking, and reporting back against agreed and expected costs and raising of invoices.

· Creation and issue of RAMS.

· Creation and issue of quotes, including follow up chases.

· Ensure high utilisation, minimum downtime, and efficient process methodology.

· Lead and drive completion of WIP (work in progress).

· Lead and drive close out of aged debt.

· Identify and suggest opportunities for improvements within the team.

· Identify and suggest opportunities for system improvements / further development.

· Collaborative working with finance team.

· Maximise throughput to achieve revenue targets.

· Ensuring compliance with the company's health and safety, quality, and environmental procedures in accordance with the company's policies.

· Providing customer liaison and creating a positive customer experience and follow up to enhance and build customer relationships.

This is not an exhaustive list. In addition to the elements in this job description, this role also includes such other duties as the management may from time to time reasonably require.

· Maths and English GCSE A-C (or equivalent).

· Previous experience within an administrative role.

· Computer literate with a sound understanding of software packages- Windows, Microsoft Office etc

· Good verbal and written communication skills.

Desirable

· Professional experience within a similar environment/industry

· Experience with the use of SAP

· Customer facing experience.

· Experience in a planning role.

Key personal characteristics

· Capable of working accurately at speed with a wide-ranging remit.

· Ability to work under pressure, to deadlines and with limited supervision.

· Excellent organisational ability; demonstrating attention to detail.

· Ability to contribute to continuous improvement of department.

· Excellent multi-tasking attributes and embraces challenges.

· Effective communication and interpersonal skills.

· Customer focused.

· Highly organised.

· Possesses a strong work ethic.

· Takes a proactive and enthusiastic approach.

· Ability to evaluate challenges, mitigate and provide solutions.

· Positive and willing team player - goes the extra mile, experience of collaborative working with ability to initiate, develop and sustain positive and productive working relationships with a wide range of people.

No candidate will meet every single desired qualification. If your experience looks a little different from what we've identified and you think you can bring value to the role, we'd love to learn more about you!

JBC Industrial Services is the UK's largest and leading industrial boiler and burner service and maintenance provider, predominantly operating within the industrial sector and continually growing organically and through acquisition.