Service Delivery Coordinator (Customer Services)

To work proactively with the operational teams to ensure that client requirements are met in full and exceeded where possible
To provide a single point of contract (ecomms and wholesale only) for the resolution of issues. This will include resolving the issue within the team; escalating to operations where necessary and communicating progress/ resolutions back to the client

Key tasks

To work closely with the client to understand their needs - may include face to face/ telephone conversations and email communication
To identify and support practical solutions to ensure these needs are met
To monitor progress of the stock flow by interrogating data provided through multiple systems; identifying issues; providing solutions and working with stakeholders to implement these solutions
To liaise with carriers for routine and exceptional events or issues and organise ad hoc collections for clients
To respond to emails and telephone calls - taking responsibility for escalating problems. This will involve basic problem solving and interrogating data
To accurately maintain and update the excel spreadsheets that track the flow of stock through the supply chain
To support with the invoicing process
To ensure the necessary equipment is in place to store and transport goods. This will involve liaising with the warehouse teams and ordering equipment as necessary
To promote and create a continuous improvement culture through identifying areas for improvement and positively acting on them
To undertake ad hoc projects as required

Analytical when dealing with problems
Cares about details
Has confidence in own abilities
Enjoys a challenge
Structured approach to work
Conveys information in a clear, structured and understandable manner
Good verbal and written communication skills
Confident working with excel, to include manipulating information, Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.

Once started as a local Dutch and Belgium logistics provider for companies in the fashion industry, we have grown into an award winning international 3PL logistics company serving many renowned brands across various consumer goods industries.

We leverage our experience and knowledge built over many years, passed from team members to team members, and expanded our activities ever since. Despite our growth and substantially larger business size, we have always kept our spirit of an agile entrepreneur, drive to excel, passion for logistics and culture of putting people first ... since 1862.

Do you believe that your work can make a difference in other people's lives and contribute to the success of an organisation and its customers? At Bleckmann, we do.

Do you want to become part of an international and diverse team? If the answer is yes, then Bleckmann might be the right fit for you.

This is a permanent, full time role - Monday to Friday. £27,583.49PA, What do we offer ?
Our people are at the heart of what we do. They are critical to our clients successes and without a doubt, to our success also. This is why we offer a range of benefits including:

Competitive salary
33 days annual leave, inclusive of Bank Holidays
4 x salary life insurance
Competitive Pension Scheme
Retail and Various Discounts via a Benefits Platform
Health and Wellbeing initiatives
Social Events
Exclusive Client Discounts
On site parking