Service Delivery Manager

The Service Management Capability has been created to provide consistent & efficient Service Design, Service Architecture, Service Transition and Operational Service Delivery to Leidos customers. The Service Delivery Management function provides a focal management interface into our customers and Portfolio Management teams for all services delivered by the Leidos Delivery operational units. Service Delivery Management coordinates continuous service improvement activities across all virtual delivery teams. The Service Delivery Manager (SDM) manages overall delivery commitments to the customer as the single point of end-to-end service delivery accountability within each account for meeting delivery targets, service excellence Measured on the ability to deliver innovative and excellent services at the lowest possible cost and improve productivity, the SDM drives transformation of the client environment to deliver high value, cost effectively maximizing use of a standard Leidos product set and compliant with ITIL processes. The SDM orchestrates the multiple service management capabilities in an integrated operation. The SDM is a direct client contact position responsible for delivery of all in-scope contracted services across all involved service delivery towers, ensuring that performance goals are met. The SDM is the principal contact for all service operational and tactical issues for the client and Leidos delivery organizations. The SDM develops and nurtures an excellent client relationship at the executive level supporting the Portfolio Manager and supporting on contract growth opportunities The successful individual willhave the following responsibilities:

• Manages overall delivery commitments to the customer
• Work in strong partnership with client senior stakeholders to drive continuous improvement
• Working as part of a multi-disciplined and multi-organisation team; able to use your own team, 3rd party contractors, and, the support of peer organisations, to get the best results for your customer
• Involvement in transitioning new services from Projects to Business as Usual (BAU) through formal Service Transition processes
• On-going requirement to maintain service documentation/procedures/work instructions and ensuring that customer reports are accurate and sent on time whilst managing customer expectations
• Develop and present monthly service reporting
• Work to the applicable industry best practice framework (ITIL)
• Responsible for customer satisfaction, cost, schedule and service deliverables
• demonstrating knowledge of customers strategy, objectives and critical success factors
• Creation of an annual cost budget that covers the contracted scope of services
• Managing to a cost budget,
• Ensuring accurate labour tracking
• Tracking of 3rd Party Costs
• Experience of forecasting service costson a monthly basisto ensure accurate financials
• Running a Risks & Opportunities tracker against the cost base to ensure achievement or improvement of budgeted cost base.
• Responsible for Profit and Loss(P&L) for the service elements of the customer contract
• Managing toagreedRevenue and Costs budget
• Responsible for forecasting the service P&L
• Responsible for totality of services delivered by Leidos
• Baseline services
• Project Services
• Responsible for On Contract Growth
  
  We are looking for someone with excellent organisation,communicationand leadershipskills who has:
• Significant experience managing the provision of complex IT services against SLAs, including customer liaison management at all levels
• Experience and knowledge of financial management and cost centre control
• Experience of developing SLAs and operational procedures in a commercial environment
• Experience of driving through service improvement activities
• Understanding of how technology, process, tools and peoplecombine togetherto provide effective customer focused solutions
• Experience in an ITIL v3/v4 support enterprise environment
• Good strategic planning and organisational skills
• Experience of supporting new business development activities and creating value propositions around our service portfolio
• Must be able to work under pressure and todeadlines;with a flexible and pragmatic approach
• Evidence of in-depth understanding of formal Service Management frameworks ideally with Expert level certification.
• Excellent leadership and people management skills -Goodteam builder and leader
• Experience of working in a matrix management environment
• Excellent written and verbal communication skills including presenting
• Experienced at interfacing/presenting to director level
• Client relationship management - Build effective relationships with client team
• Ability to build an environment of growth and innovation
• Ability to grasp complex technical information quickly, assimilate and explain to non-technical audiences
• Understanding of DevOps function and agile development methodologies - Hands on delivery experience to work with distributed teams in an agile environmentand receivingthereoutputs intolive
• Experience of a" secure by design" environment is preferable
• Experience in reporting and analysing data to identify trends
• Experience of dealing and managing with 3rd Party Suppliers
• Experience providing input to the pre-sales process to facilitate submission of high-quality, achievable proposals
Are you ready to make an impact? Begin your journey of a flourishing and meaningful career, share your CV with us today!

Everything we do is built on a commitment to do the right thing forour customers, our people and our community. Our mission and our values guide the way we do business. The foundation of our Leidos culture is our Values, Beliefs and Expectations by which we select,recogniseand reward employees. They create the environment that drives us toward our mission.Inspired to make a difference, we are committed to solving the world's toughest problems. Passionate about customer success by being determined to understand and respond to our customers' needs as if they were our own. United as a team, we are bound together by our conviction that ethics and integrity is core to how we operate.Because of a key strategic development and a new exciting business opportunity, we have a requirement for a security-cleared Service Delivery Manager based in the UK working at our Farnborough site and remotely. Leidos has more than 30 years' experience of developing and running some of the largest government systems in the world. We are currently hiring to expand our UK based technical team who support our delivery for the UK Govt. Come join our team and further develop your skills as we deliver and support systems key to the defence of the UK and partner nations. Are you ready for your next challenge? Being part of the Leidos team is a commitment to push yourself and those around you to do better, constantly adapt and learn new technologies. We're a passionate team and are committed to developing and growing our staff. Leidos is a global science and technology solutions leader working to solve the world's toughest challenges in the defence, intelligence, homeland security, civil, and health markets. The company's 33,000 employees support vital missions for government and commercial customers., Leidos UK & EUROPE - we work to make the world safer, healthier, and more efficient through technology, engineering and science. Leidos is a growing company delivering innovative technology and solutions focused on safeguarding critical capabilities and transformation in frontline services, our work in the United Kingdom includes addressing some of the most complex problems in defence, healthcare, government, safety and security, and transportation. What Makes Us Different: Purpose: you can use your passion and abilities at Leidos to keep the people you care about safe. We are at the forefront of machine learning, AI, cyber security and solutions. Using your skills in the technology frontline by helping to build a safer world. You can inspire change. Collaboration: having flexibility to do your job is one of our core benefits, enabling you to become part of our extraordinary team. We have been empowering our people to work flexibly for years. Whether you work from home, the office or on customer sites, we will give you the digital tools and the flexibility to work smarter and align your needs and ours. People: Leidos empowers people from every background to be themselves and gives you the tools to learn new skills by enabling growth whilst developing. We believe that extraordinary people need opportunities to grow, to be inspired and to inspire others. At Leidos, we invest in technical academies, career rotations and a career development plans that enhance your future.

At Leidos, we deliver innovative solutions through the efforts of our diverse and talented people who are dedicated to our customers' success. We empower our teams, contribute to our communities, and operate sustainably. Everything we do is built on a commitment to do the right thing for our customers, our people, and our community. Our Mission, Vision, and Values guide the way we do business. What we do for you: At Leidos we are PASSIONATE about customer success, UNITED as a team and INSPIRED to make a difference. We offer meaningful and engaging careers, a collaborative culture, and support for your career goals, all while nurturing a healthy work-life balance. We provide an employment package that attracts, develops and retains only the best in talent. Our reward scheme includes:
• Contributory Pension Scheme
• Private Medical Insurance
• 33 days Annual Leave (including public and privilege holidays)
• Access to Flexible benefits (including life assurance, health schemes, gym memberships, annual buy and sell holidays and a cycle to work scheme)
• Dynamic Working
Commitment to Diversity