Service Delivery Manager - Req24485

We currently have a SDM (Service Delivery Manager) vacancy in the ASC (Adult Social Care) service Home First and System Flow team. We are really proud of our approach to service delivery, which is underpinned by a strength based and community led support approach. The main focus of the role is:

• Operational management responsibility for the transfer of care teams, who provide our hospital discharge function, with a focus on our 'Home First' vision, with partnership leadership accountability across the Home First /Intermediate Care context.


• You will be required to work as part of the senior management team with SDM colleagues covering the other areas of the city. You will also work in collaboration with SDM colleagues responsible for mental health services and learning disability services.


• Embed service quality using social work professional frameworks and the Leeds Adult Social Care Strengths and Asset Based Practice Framework bringing creativity and an innovative approach to continual service development


• Performance management of these teams and related system activity in partnership with the System Flow Coordinator, Bed Brokerage and other related services.


As our next Service Delivery Manager, you will have a passion for excellence in social care and a proven track record in delivering innovative social work practice/services. You will have a key role in helping the service to deliver key aspects of the Better Lives Strategy and ASC Plan, working alongside key partners and agencies to improve the outcomes of people who draw on care and support., Lead and manage the delivery of services in specified service areas, which may be defined functionally and or geographically, to ensure the delivery of high quality, effective and efficient services.

As a member of the Service Management Team contribute to and be jointly responsible for service improvement and the ongoing development of locality based partnerships to provide fully integrated provider services.

Responsibilities

Support delivery of programmes of strategic significance to the Council to deliver services in line with Council priorities.

Promote the independence and choice of individuals as well as work very closely with the Acute Trusts, Community Health Services, CCG and the Primary Care Networks ensuring safe transfers of care both in the acute setting and community bed based settings.

Responsible for the development and delivery of the service plan and drive continuous improvement initiatives through leading and contributing to cross Council projects.

In line with the Budget Management Accountability Framework to be responsible and accountable for all financial resources within the service area ensuring value for money and working within financial regulations.

Manage the hospital discharge budget effectively and efficiently ensuring that the Council gets value for money at all times balanced with excellent service delivery.

Directly manage and support the Hospital Social Work Team managers, and the Step-Down Team managers across LCC ensuring that home first principles are embedded across the service.

Support integrated pathway and process development/implementation and review to provide a personalised streamlined safe and effective hospital discharge service delivery.

Deputise for the Head of Service for Home First and System Flow by representing Hospital SW at strategic multi-agency meetings and forums.

Lead on ensuring all relevant data regarding the service is accurately collated and reported to various forums.

Lead and manage, both organisationally and professionally, the delivery of all services in specified service areas, which may be defined functionally and or geographically.

Performance management of teams and related system activity in partnership with the System Flow Coordinator, Bed Brokerage and other related services

Committed to timely and safe discharges by managing a responsive, safe, caring, effective and an efficient service

Ensure that the government's Hospital Discharge requirements are delivered, and the Councils' expectations are met.

Develop and maintain a service specific management structure to ensure the ongoing effective management of services and resources.

Ensure fair and equal treatment for all customers and employees

Lead day to day service delivery and the continuous development and improvement of specified provider services in accordance with agreed targets and objectives included in council and service plans

Ensure that all aspects of service delivery, community engagement and staffing, focus on equality of outcomes and equitable access

Ensure that, service practice meets fully defined and documented standards and that all managers and staff are fully aware of the requirements

Directly manage performance of both staff and the specific service, ensuring early intervention where performance falls below, or threatens to fall below, required standards

Implement regular, formal performance monitoring and reporting using agreed management information systems

Ensure that client information is comprehensive, regularly updated and that data protection standards and information sharing protocols are in place and are fully complied with.

Ensure service delivery is flexible and responsive and meets changing priorities and needs

Ensure specific service's workforce development plans and skills mix are designed to meet service requirements

Identify, develop and manage strategic partnerships.

The responsibilities outlined are not meant as an exhaustive list and will also comprise any other responsibilities commensurate to the grade

Our focus is on helping people to live and stay independent for as long as possible, utilising the strengths of individuals and communities, helping Leeds to become the best city to grow old in. If you have the motivation and desire to support us on this journey, then we would love to hear from you., As a Service Delivery Manager, you will bring to the role:

An inspirational leader with significant experience in Adult Social Care and who holds a social work qualification.

You will have substantial experience in building credible, effective, and collaborative relationships. You should be prepared to shape and share our journey towards strengths-based social care. You will be a problem solver, develop positive relationships and make sound judgements, have excellent interpersonal skills and be a natural leader.

We promote diversity and strive for equity of opportunity at all levels of our service, and we want a workforce that reflects the population of Leeds. The service is currently underrepresented by staff from ethnically diverse backgrounds so we are keen to encourage applications from ethnically diverse people, to help us improve our representation at senior management levels., Appropriate professional qualification (BSc, BA, MA, DipSW, CQSW or equivalent) Registration with Social Work England (SWE) upon commencement of the post and maintain registration.

Working Context - Post holders will work flexibly both at home and at various locations across the City and region. All colleagues should work in line with our hybrid working principles and spend regular time in the workplace to support service delivery, meeting the needs of the team and the requirements of their individual role. The hours are worked mainly Monday to Friday. However, the post holder will be expected to work outside normal working hours, including attendance at evening/weekend meetings or events if required to meet the needs of the service.

Essential requirements It is essential that the candidate should be able to demonstrate the following criteria: Candidates will only be shortlisted if they can demonstrate on the application form that they meet all the essential requirements.

Able to manage and monitor performance and set clear objectives

Able to manage resources including preparing, managing and controlling budgets

Able to put plans into practice through agreed policies and implementation plans

Able to make an effective contribution to meetings including complex and sensitive negotiations.

Able to resolve conflict, make swift decisions and sound judgements

Able to promote a culture of customer focus within the specific service

Able to produce comprehensive high quality reports, business cases and deliver presentations

Able to demonstrate examples of managing services and achieving quality transformational outcomes.

Able to manage competing priorities, ensuring delivery on a range of programmes and adapting to changing circumstances.

Demonstrate a detailed knowledge and understanding of social care within local government

Understanding of the social care agenda and Community issues

knowledge of applicable, legislation, regulations, policies, inspections and performance information

Detailed knowledge and understanding of economic strategy and policy, understanding of local government political systems and experience of working on politically sensitive issues

Experience of senior leadership and management relevant to area of service delivery

Experience of strategic and operational resource management including the evaluation of competing priorities and managing accountabilities

Significant experience of leading change programmes, driving up standards and performance

Significant experience and commitment in relation to engagement in decision making processes.

Experience of managing services to meet customer needs

Significant experience of developing productive working relationships with Council Members, trade unions and Corporate Leadership Team
Behavioural and other Characteristics required

Understand and embrace Leeds City Council Values and Behaviours and codes of conduct

Committed to continuous improvement in all areas and work towards delivering the Best City Ambition of Health & Wellbeing, Inclusive Growth and Zero Carbon

Be aware of promote and comply with Leeds City Council policies and procedures e.g., health, safety and security, confidentiality, and data protection.

Be aware of and support difference ensuring equality for all working in an anti-discriminatory manner, upholding, and promoting the behaviours, values and standards of Leeds City Council.

Recognise and appropriately challenge any incidents of racism, bullying, harassment, victimisation, and any form of abuse, ensuring compliance with relevant policies and procedures.

Able to understand and observe Leeds City Council equality and diversity policies.

Leeds City Council is one of the largest employers in the region with over 14,000 employees. We seek to recruit and develop talented individuals who embody our council values and ambitions.


• a competitive salary and annual leave entitlement plus statutory holidays


• membership of the West Yorkshire Pension Fund with generous employer contributions


• flexible and hybrid working arrangements subject to service requirements


• a clear career pathway and continuing professional development opportunities


• a range of staff benefits to help you boost your wellbeing and make your money go further