Service Delivery Manager - West Hertfordshire

An exciting opportunity has arisen for a motivated and proactive individual to join the leadership team. We are looking for an experienced Manager who will have direct responsibility for effectively managing Patient Transport Operations within a designated geographical area, achieving contractual performance standards and ensuring the highest quality of care and patient satisfaction.
To establish new and innovative ways of delivering Patient Transport services in line with Trust strategic direction and ensure the Health, Safety and Welfare of all operational staff at all times.
As the SDM you will be a compassionate and driven leader, within your portfolio you will oversee finance, workforce, quality, performance and the operational management of teams.
The successful applicant will have excellent communication skills, a commitment to patient care and performance delivery along with robust financial and workforce management experience. You will be highly collaborative, systematic and rigorous in your approach, with a high level of emotional intelligence. If you believe you have the skills, enthusiasm and ambition to join our team we would love to hear from you.
The role is a full time position, working on site/station daily to support the team and service delivery., To manage Patient Transport Operations providing guidance and direction on a daily basis to all staff, including the PTS Operations Manager, Team Leaders, Ambulance Care Assistants, Operational Resource Administrators and administrators for the geographical area.
To be the principle point of contact for customers, managing strategic and operational developments and improvements to contract delivery.
To provide effective leadership to maintain good employee and industrial relations to maintain high quality services and involve staff side in the decision making process to achieve organisational objectives.
To undertake on-call in order to give advice and make Non-Emergency
decisions where necessary, as senior manager

Working for our organisation
We deliver the patient transport services in Bedfordshire, Hertfordshire, north, and west Essex.
Our vision is underpinned by four goals:
+ Be an exceptional place to work, volunteer and learn
+ Provide outstanding quality of care and performance
+ Be excellent collaborators and innovators as system partners
+ Be an environmentally and financially sustainable organisation
We will aim to make the Trust a place where all who work and access our services are free from all forms of discrimination and where the diversity of our staff patients, visitors and service-users is recognised as a key driver of our success and is openly valued and celebrated

Leading the operational team through the day to day core business within the patient transport team.
Supporting staff, looking after their health & well-being. Managing absences against policy, supporting the local management team.
Building relationships with our stakeholders and working cohesively across the regional PTS team.
Please note that the attached Job Description is currently being updated.
References and Employment History: All references from current and previous employers, will be sought via their Human Resources Department and must cover a minimum of 3 years employment. Therefore, when completing the reference section of your application form, please give the address, telephone number and email address of the Human Resources Department and indicate your current/previous line manager and their departmental details.
All appointments will be subject to currently having a clean disciplinary record.
Please be advised that a No Smoking Policy is in operation throughout the Trust.