Service Delivery Support

An exciting opportunity has arisen to join the Children's Speech and Language Service you will be a member of the newly developed Special Educational Needs (SEND) school team providing administration support.

You will form part of the small team of other S< administrators and provide support to the SEND school team to ensure smooth service delivery and providing outstanding compassionate care.

Main duties of the job

To receive and triage a range of telephone queries from patients, carers and professionals.

Liaise with inter and external sources to resolve queries, problems or complaints.

Maintain effective messaging system and ensuring messages are passed onto the appropriate clinician in a timely manner.

Compete general office duties.

Support other administrators and clinical staff as required.

Receive and action referrals in a timely manner.

Use SystmOne to record patient notes.

NHFT is an integrated primary care and mental health Trust, providing physical, mental health and specialty services in both hospital settings and out in the community. Because we put the person at the centre of all we do, we focus on delivering care that is as easy to access as possible. This means many of our services can be provided at home, work or in schools.We also provide health services to various prisons and detention centres in Bedfordshire and Cambridgeshire.

NHFT promotes a culture of learning to improve the care and safety of our patients and staff, which focuses on people who enable our Trust to be 'outstanding' by supporting opportunity, innovation, development and growth.