Service Delivery Support Administrator S

Gloucestershire Fire and Rescue Service (GFRS) is looking for an individual, who is passionate and committed to the transformational journey to support the improvement of local Community Safety arrangements and outcomes for children, adults for the Communities for Gloucestershire. As the Prevention Safeguarding Assistant, you will work alongside the Community Safety Team and Prevention Station Manager. You will support these with administration duties, accurate record keeping and assist in the quality assurance and evaluation of our work with the aim of continually enhancing Gloucestershire Fire and Rescue Service's approach to Community Safety. You will have particular responsibility for monitoring the Safe and Well and safeguarding referral system, ensuring that all appropriate processes are followed. You will need to have a compassionate and understanding telephone manner as our department regularly supports our most vulnerable members of the Community.

To be successful you will need experience in delivering high level administrative support in a public facing environment where excellent customer service and communication skills with a range of stakeholders are essential. The ideal candidate will be able to produce and prepare information to internal and external customers whilst adhering to safeguarding policy and communicating processes to the workforce. In addition to the above listed criteria, the successful candidate must meet the following requirements:

• Level 3 qualification or equivalent experience
• 5 GCSE's including English and Maths at Grade C or above
• Evidence of continuous personal and professional development
• Full UK Driving License
• This post is subject to a satisfactory enhanced DBS check including barred list check, We want to be an employer of choice, attracting and retaining excellent people to work for us, so that we can best serve all of Gloucestershire's diverse communities. Our promise to you is that we will provide an inclusive and supportive working environment that enables you to bring your whole self to work and realise your full potential.
It is a legal requirement, under the Immigration Act 2016, that anyone appointed to a 'customer facing role' must be able to demonstrate an ability to fulfil all spoken aspects of the role with confidence in fluent English. Hybrid working arrangements are available for the majority of our roles, giving teams the opportunity to work in a way that suits them, balancing service need and individual choice, with a mix of both remote and office working.

Hybrid working arrangements are available for many of our roles, giving teams the opportunity to work in a way that suits them, balancing service need and individual choice, with a mix of both remote and office working.

For all your hard work, you will receive the following:
• Flexible and agile working opportunities
• 25.5 days annual leave rising to 30.5 days after 5 years continuous service
• An option to purchase 10 days of additional leave per year (pro rata for part-time staff)
• Family friendly employer offering benefits to help support you and your family in a compassionate and understanding team environment.
• Career development and qualification opportunities
• Supportive and positive working environment with regular, robust supervision
• Local Government Pension Scheme (LGPS)
• Access to our Employee Assistance Programme (EAP) that provides free, confidential, counselling and advice for employees, available 24 hours a day, online and by telephone.
• An in-house Occupational Health service Employee discount scheme
• Cycle to Work scheme
• Gloucestershire Salary Sacrifice Green Car Scheme (T&Cs apply)
• Links to employee networks such as Prism (LGBT+) network and the Young Employees Network.