Service Design Team Manager

The Service Design Team Manager is a "player/manager" role, spending a significant proportion of their time as service designer for a major customer programme.

Their role is to lead, manage and role model a team of Service Designers who provide a centralised Pre-Sales, product development and in life change Service Design function. They will ensure that the team meet the associated Service Design KPI's and quality measures, whilst also providing a heavy focus on coaching and development throughout the team.

The Service Design Team Manager must have a good understanding of the products, services, and associated process used by UK and VBSE customers and the supported Service Management environment.

The Service Design Team Manager will also be responsible for line management of a small team of Pre-Sales Solution Specialists providing support to the wider VBSE Pre-Sales function, sales colleagues and customers.

The Service Design Team Manager should be a role model willing to coach/mentor and develop other members of their team, as well as manage their own professional development.

Background in Telecommunications, IT or Customer/Support Services.
( Communication skills - the ability to write and present low to medium subject matters in a clear and concise manner
( Ability to determine the critical success factor of delivery
( Strong personal impact, self-disciplined and personal drive.
( Willingness to develop and adapt to meet changing client and market expectations.
( A team player willing to mentor, support and work with others.
( Significant problem-solving ability using innovation and initiative.
( Effective interpersonal and analytical skills.
( Pre-sales/Service design experience within UK Enterprise customer space
( Capable of working in a matrix organisation and able to build strong relationship and credibility with stakeholders
( Good leadership skills being able to pull together, lead and grow teams
( Industry recognised technical accreditations
( Ability to gain and maintain a level of security clearance

At Vodafone, we're working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.

We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.

With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference., We're a global technology communications company that empowers people and businesses to stay connected and thrive in a digital world. With a focus on innovation, sustainability and earning customer loyalty, we leverage cutting-edge technology to offer products and services that enhance communication and improve lives.

At Vodafone UK, diversity isn't just a buzzword, it is core to who we are as a company. We're proud to be certified as a Great Place to Work and are committed to driving inclusion for all; creating a workplace that is fully representative of the communities and customers we serve.

Be part of Vodafone Business UK, a team that are revolutionising how customers use technology and connectivity. With our extensive range of products and services, we help all kinds of organisations - from small, local businesses to multi-national corporations - unlocking the potential of new technologies, including 5G, AI and the Internet of Things (IoT)., We believe that taking care of our employees is the key to their success. That is why we offer an excellent remuneration and bonus package with up to 28 days holiday entitlement, in addition to bank holidays and paid leave for charity projects. We offer an extensive benefits package that can be tailored to suit you and your family, including employee discounts, retail vouchers, pension plan and share schemes. We take pride in our commitment to supporting you at every stage of your career by providing top of the range learning and development tools, market leading parental leave policies and an innovative Reconnect programme for people who have taken a career break.

Together we can

Vodafone UK are regulated by the Financial Conduct Authority and all offers of employment for this role are subject to background checks, including criminal (DBS) and financial checks to meet the regulators standards.

If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, a sign language interpreter, or assistive technology, please refer to the Accessibility section of our Careers website (https://careers.vodafone.com/uk/applying-to-vodafone/) for guidance.

Vodafone is committed to attracting, developing and retaining the very best people by offering a motivating and inclusive workplace in which talent is truly recognised and rewarded. We are committed to promoting Inclusion for All with the belief that diversity plays an important role in the success of our business. We actively encourage everyone to consider becoming a part of our journey.

Salary: Excellent basic salary plus commission and Vodafone benefits
Hours: Full time 37.5 hours per week - Mon to Fri
Security Clearance: This position requires the eligibility and ability to obtain and hold UK Developed Vetting (DV) clearance