Service Designer

The role of Service Designer is to support this type of complex change by bringing energy, expertise, and empathy to bear in the development, execution, and management of innovation projects. In this role you will be responsible for realigning end-to-end services across care pathways, providing a sustainable foundation for the future and helping realise a revolution of the service through new clinical technologies. As a service designer you will work as part of a multidisciplinary agile team to design services for donors, families, the patients of North West London. This will include services and products across both digital and offline channels. The role also includes active participation in the development and culture of ICHP as an organisation, sharing responsibility for making ICHP a great place to work, and taking a specific managerial responsibility for the development of colleagues., + Simultaneously lead on several external projects and provide input / advice to several others. + Play a significant role in clarifying the problem that our work is trying to solve from a design perspective. Support partners to reflect productively on what they are wanting to address and why. + Responsible for: o Ensuring services align with service strategic direction, design principles and user needs o Leading the co-creation and iteration of design artefacts o Developing service proposition(s) and service maps to align the delivery team o Championing the use and value of human centred design tools and techniques throughout the organisation (including but not limited to user research, service mapping, ideation, co-design, prototyping and storyboarding) o Designing, leading, and facilitating co-design workshops with wide range of stakeholders including end users

+ Experience of applying service design methodologies + Extensive further experience gained through on the job training in user-centred design disciplines + Knowledge and experience of Microsoft Office products + Strong understanding of how digital economy is changing user behaviour and public sector landscape + Experience applying technical knowledge and experience to create or design workable prototypes, both programs and physical outputs + Ability to understand users, identify who they are and what their needs are and use these to design approaches or services to meet these needs.

Imperial College Health Partners is a partnership organisation bringing together NHS providers of healthcare services, clinical commissioning groups and leading universities across North West London. We have been designated by NHS England as the Health Innovation (HIN) for North West London, and we are one of 15 HINs across England which make up The Health Innovation Network. We were created by the NHS to support complex change across the health and care sector - innovating and collaborating for a healthier population. The NWL Research & Innovation Board has established that, to have more impact through innovation, the work we undertake together needs to focus on a smaller number of priorities.This defined and deliberate portfolio of innovation projects are known as the NWL Missions. These have been identified as:

• Optimising care of long-term conditions (starting with CVD)
• Ensuring the right care setting to reduce harm (starting with the acute pathway)
• Supporting children and young people's mental health.
As the innovation arm of the NW London ICS, ICHP has been commissioned to facilitate the coordination and collaboration of this Mission-led model.