Service Designer

As a Principal Service Designer, you’ll be passionate about delivering better services, adept at leading projects to shape the approach and guide the delivery. You’ll be confident working as part of a multi-disciplinary team and are accustomed to going over and beyond to deliver excellence. You’ll be skilled at designing for both the front stage and behind the scenes, using evidence to inform your design decisions and measure service outcomes.
The purpose of this role is to be an expert service design practitioner to lead on developing frameworks and activities for policy innovations that deliver positive outcomes for pensions savers. This includes responsibility for designing frameworks and evaluating effectiveness of collaboration colleagues across TPR and external stakeholders. The post holder will pioneer novel working practices for The Pensions Regulator in bringing user centered and service design practice to policy and strategy problems including programme management and delivery of the new Pensions Innovation Hub.
In this role you will:
+ Be accountable for successful delivery of novel programme to support regulation for pensions market innovation
+ Lead in delivering a framework to explore complex innovation projects, advising multidisciplinary teams across TPR functions and external partners to address novel regulatory problems
+ Lead the design, implementation, review and evolution of a collaborative environment for regulators and market to discuss innovation
+ Mentor and support the team to identify emerging needs and opportunities in the pensions market
+ Facilitate collaboration and enable co-design between TPR, government colleagues and the pensions industry to support the wider organisational objectives and strategic priorities
+ Align the Innovation and Designs initiatives with TPR strategic objectives, including supporting reporting and preparing board papers
+ Work with Head of Innovation and Design to develop activities that enable innovation that leads to positive saver outcomes in retirement
+ Coach members of the Innovation and Design team and the Strategy, Policy and Analysis directorate, be comfortable providing expert insight into user-centred approaches and methodologies
You will also guide, support and lead others who are part of the core Innovation and Design team, providing expert insight into how to select the correct design methods, assess the best options for TPR and how to prioritise tasks against the regulator’s needs.
This role is user centered and future facing, the successful applicant will champion user centred design and support TPR objective to put savers at the heart.
You will be, be a creative thinker, and be adept at assimilating and presenting information in a variety of forums and formats. You will be expected to work independently as well as part of a team in a stimulating and fast-paced environment to deliver novel and effective products that support development of regulatory standards, guidance, codes of practice, and ensuring TPR’s innovation policy positions are supported.
Responsibilities
+ Work collaboratively across the organisation to deliver strategic products that engage and support internal and external stakeholders to innovate safely
+ Facilitate stakeholder sessions, including at a senior-level, designing content and progressing the outputs locally
+ Build effective collaborative working relationships with internal and external stakeholders for example regulatory teams and pension scheme providers
+ Develop and implement frameworks and processes that enable the operation of the strategic cycle, working with the business to facilitate and embed new ways of working.
+ Consider and recommend solutions to strategic challenges in collaboration with colleagues in the Innovation and Design team.
+ Develop and maintain a broad and dynamic understanding of the pensions landscape and our wider external environment.
+ Drive personal development in line with TPR values and objectives.
+ Develop and deliver a range of Innovation products necessary to support TPR’s strategic direction.
+ Actively influence and advise internal stakeholders and internal business units on the implementation, operation and monitoring of the strategic framework., In accordance with Home Office guidance, the successful candidate will be required to provide their right to work in the UK before they start employment. Unfortunately, TPR is not able to offer sponsorship at the time. TPR is a UK-based organisation with a working location in Brighton, candidates must live in the UK to be employed by us.
The Pensions Regulator is an arm’s length government body and part of the public service.
Any offer of employment will be subject to the receipt of satisfactory background screening checks and criminal record checks (BPSS).
Whilst it is our aim to respond to all applicants, if you have not heard from us within 21 days of the advert closing, please assume you have been unsuccessful on this occasion. Specific feedback will only be provided if you have attended an interview or assessment.
If you have any queries about this role, or if you have a disability and wish to request a reasonable adjustment at any stage of the recruitment process, please email recruitmentteam@tpr.gov.uk
Feedback will only be provided if you attend an interview or assessment.

Security
Successful candidates must undergo a criminal record check.
People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements
This job is broadly open to the following groups:
+ UK nationals
+ nationals of the Republic of Ireland
+ nationals of Commonwealth countries who have the right to work in the UK
+ nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
+ nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
+ individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
+ Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service
Further information on nationality requirements (opens in a new window)

+ Experience of operating in a highly ambiguous conceptual environment
+ Demonstrable stakeholder management and ability to manage and mediate relationships, manage discussions about high risk and complexity to technical and non-technical stakeholders.
+ Skilled at distilling large amounts of complex information and data from disparate sources into compelling narratives and producing engaging presentations and discussion papers.
+ Comfortable working creatively at a conceptual level in a highly emergent environment with the ability to flex and apply skill sets to support developing and delivering new strategic initiatives and activities
+ Experience leading complex, user-centred design projects applying iterative design principles, and adapting based on user research and feedback
+ Ability to think strategically about end-to-end service design and evaluation
+ Expertise in analysing both qualitative and quantitative data and interpret user behaviour to inform design decisions
+ Strong experience in facilitating workshops, co-design sessions, managing stakeholder relationships across different levels and be able to articulate complex design concepts and through storytelling, evidence, and design artefacts
+ Experience ensuring designs are inclusive and meet or exceed accessibility standards
+
Desirable
+ Ability to mentor and coach other team members and designers, fostering a collaborative design culture within teams and across the organisation
+ Experience in financial or pensions sector or adjacent
+ Experience in government or the public sector
+ Degree or relevant previous experience in working within an applied Innovation and/or Design function
Person Specification
+ Proactive and flexible
+ Ability to prioritise and use initiative
+ Creative problem solving and analytical skills
+ Negotiation skills
+ Communication skills at all levels

More than half the UK working population rely on The Pensions Regulator (TPR) to regulate their retirement savings. With a career at TPR, you’ll be joining an organisation that will impact on millions of lives for decades to come.
Everyone at TPR plays an important role in helping to keep more than £2trn of savings safe. We’re committed to bringing people into TPR who are ready to make a difference and put UK savers at the heart of what we do.
It is important to us that TPR remains a great place to work. We do all we can to help our people reach their full potential with learning, secondment, and development opportunities. We put our 900+ employees first, supporting flexible working and offer a diverse, lively, and inclusive environment. This includes our Family Network (Balance), Disability Network, LGBT+ Network (Proud), Minority Ethnic Network, Mental Health Network, and Women’s Network which offer spaces to connect.

Alongside your salary of £56,498, Pensions Regulator contributes £16,367 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.
Salary and benefits
As well as a salary between £56,498 and £72,193, we offer:
+ Civil Service Pension arrangements, which are recognised as some of the best in the pensions world
+ discretionary bonus arrangements
+ access to performance related pay progression
+ 25 days annual leave provision
+ flexible working arrangements
+ development opportunities
+ enhanced parental leave arrangements
+ a free employee assistance programme
+ an excellent office location in Brighton.