Service Desk Advisor
Vodafone Limited
Service Desk Advisor
Salary Not Specified
Vodafone Limited, Farnborough, Hampshire
- Full time
- Permanent
- Onsite working
Posted 1 week ago, 11 Sep | Get your application in now before you're too late!
Closing date: Closing date not specified
job Ref: a0099bb540a444e28f01792e1eef6013
Full Job Description
- Logging details of a customer incident - ensuring that accurate and relevant information is obtained. Handing off incident to the correct resolving agency within agreed timescales.
- Provide 1st line support, triage of tickets, obtaining additional information where needed.
- Own and drive incident resolution with various 3rd parties, invoking the escalation process with you being L1/2 escalation.
- Support internal customers/systems, working to the ethos of being one team.
- Achieve monthly quality SLA's & KPI's
- Resolving incidents as the first point of contact, wherever possible so assign them to incident resolving teams.
Ability to understand and identifying problems /trends to enable implementation of the necessary course of action to achieve the desired outcomes. - Previous experience in resolving incidents at the first point of contact.
- Excellent communication, presentation and inter-personal skills.
- Understanding of the ITIL Framework
- Ability to work under minimal supervision, as well as handle difficult and sensitive situations by making sound and independent judgements against competing deadlines.
At Vodafone, we're working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.
We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.
With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference., We're a global technology communications company that empowers people and businesses to stay connected and thrive in a digital world. With a focus on innovation, sustainability and earning customer loyalty, we leverage cutting-edge technology to offer products and services that enhance communication and improve lives.
At Vodafone UK, diversity isn't just a buzzword, it is core to who we are as a company. We're proud to be certified as a Great Place to Work and are committed to driving inclusion for all; creating a workplace that is fully representative of the communities and customers we serve.
Join our Security team and experience bringing intelligent technology and advanced threat expertise to organisations that form the UK's Critical National Infrastructure, this specialist team helps to simplify their day-to-day cyber security operations, enabling their own people to focus on their bigger strategic priorities., We believe that taking care of our employees is the key to their success. That is why we offer an excellent remuneration and bonus package with up to 28 days holiday entitlement, in addition to bank holidays and paid leave for charity projects. We offer an extensive benefits package that can be tailored to suit you and your family, including employee discounts, retail vouchers, pension plan and share schemes. We take pride in our commitment to supporting you at every stage of your career by providing top of the range learning and development tools and market leading parental leave policies.
Together we can
Vodafone UK are regulated by the Financial Conduct Authority and all offers of employment for this role are subject to background checks, including criminal (DBS) and financial checks to meet the regulators standards.
If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, a sign language interpreter, or assistive technology, please refer to the Accessibility section of our Careers website (https://careers.vodafone.com/uk/applying-to-vodafone/) for guidance.
Our Vodafone is committed to attracting, developing and retaining the very best people by offering a motivating and inclusive workplace in which talent is truly recognised and rewarded. We are committed to promoting Inclusion for All with the belief that diversity plays an important role in the success of our business. We actively encourage everyone to consider becoming a part of our journey.