Service Desk Advisor

Aim for a future in technology with a role tailored for aspiring professionals. This Service Desk Advisor position at Carnival UK offers a unique blend of learning, growth, and hands-on experience in the heart of our technology department. It's your chance to start building a solid foundation in the technology field, contributing to our departmental goals while honing your technological skills.,

• Identifies potential threats to the confidentiality, integrity or availability of the system. Determines when security issues should be escalated to a higher level, to enhance resilience to unauthorised access.
• To diagnose faults and service requests referring to 2nd and 3rd line support teams where necessary to resolve incidents.
• Receive, log, resolve or escalate IT incidents using ITSM system, following agreed procedures.
• Acting as the first point of contact for all CUK IT incidents and service requests.
  
  Experience of working multi discipline, medium sized skilled IT Service Desk or service orientated role
• Must demonstrate ability to deliver outstanding service in a busy environment.
• Good understanding of Active Directory, Lotus Notes, Microsoft Office, Collaboration tools such as Zoom and Box, and a basic understanding of the Windows Operating System
• Incident, Problem and Request Fulfilment disciplines
• Ability to document processes and carry out administration functions.
We recognise the value in having people with a variety of backgrounds, experience, and skills in our business. That means the role requirements here should be seen as a guide, not a checklist, In this role, your distinct personal attributes will be the key to standing out. If you possess qualities that can drive success in the technology sector, we want you on our team. Your ability to blend technical skills with interpersonal strengths will set the foundation for innovation and growth within our technology department.

Holidays are one of life's greatest pleasures. Having the chance to relax, escape and explore is a magical thing. And there is no better holiday than a cruise. No one knows cruising like Carnival UK, where talented people from across the globe come together to create unforgettable holiday happiness. As part of the world's largest holiday travel and leisure company, we take enormous pride in bringing to life two of the most iconic brands from Britain's rich seafaring heritage, P&O Cruises and Cunard. Collectively they have been delivering unbridled joy, boundless adventure and lifelong memories to millions of people for over 350 years. And in a multi-million pound global holiday market, where cruising has barely scratched the surface, we have the opportunity to do that for many, many more people. Our diverse yet tight knit teams share high standards, heartfelt values and passion for our purpose. Our Culture Essentials describe the expectations we have for ourselves and of each other, in building a culture that supports safe, sustainable, compliant operations and celebrates diversity, equity and inclusion. It's through the successful delivery of these extraordinary travel experiences for our target markets and our distinctive culture, that we hope to become Travel's Employer of Choice.

This role is classified as CUK13 and is available on a full-time permanent basis. We offer hybrid work including up to two days from home. Requirements: What You Need to Succeed, Our Technology team isn't just about coding; it's about being part of a community that values growth, work-life balance, and wellbeing.
• Employee Discounted Cruising plus Friends and Family offers
• Recognition scheme with prizes and awards
• Regular office events including live entertainment, lifestyle events and charity partner fundraisers
• Extensive learning and development opportunities
• A friendly welcome with help settling in