Service Desk Agent

You will join a valued and dynamic team and your key responsibility will be to provide a quality technical 1st line support customers of Rochdale Council and our partners in accordance with best practise.

The post holder will be part of a busy team and responsible for assisting in a large volume of calls, recording of all incidents, service requests and requests for change (RFCs) that come to the Service Desk via phone or email and provide an end to end customer service focused approach to call management.