Service Desk Analyst

This position is responsible for providing technical support to internal and external supported users in a desktop, server, cloud, and infrastructure environment.,

• Create, Update and Respond to ticket requests either via email or phone, with professional and timely responses.


• Provide support to clients primarily remotely.


• Correct faults and provide resolution of complex problem tickets


• Perform computer and network troubleshooting and upgrades


• Assist in the creation of processes and procedures for client tasks


• Contribute to the administration of network backup and disaster recovery


• Contribute to the implementation of projects
  
  Strong analytical and problem-solving skills are needed to be successful in this position in addition to being a competent self-motivator/manager.


The ability to support the installation and maintenance of client PC/Server hardware and software with the ability to perform network deployments is required.,
• Excellent verbal and written skills


• Knowledge of Windows operating systems up to Windows 10


• Knowledge and experience of Office 365 Support and Configuration.


• Knowledge of Windows Server


• Understanding of network switches, routers, and firewalls.


• Virtualization with Microsoft Hyper-V a plus.


• Troubleshooting, project management, initiative and professionalism are important.


Experience

• At least five years industry experience required


• At least three years managed service provider experience required, IT industry: 5 years (required)


• managed service provider: 3 years (required)


Licence/Certification:

• Drivers License (preferred)


Work Location: Hybrid remote in Cheadle, SK8 3TD

We are the Managed IT Services provider arm of a Top 100 accountancy practice, with over 30 years of exceptional service to SME organisations, from small start-ups to larger businesses.

With competencies in infrastructure, virtualisation, cloud, voice, platform integration and development we support in the region of 4000 endpoints across 100+ client locations on a primarily remote basis.

You will be joining an established team of experienced analysts with experience across the Microsoft on-premises stack, plus Azure, Google and Amazon cloud platforms.

This position offers exposure to a variety of physical and virtual environments, insight into different industries, with frequent opportunity to use new technologies.

There are internal progression opportunities within the team and business. A competitive salary, continued training and generous holiday allowance are all part of the package.,
• Competitive salary


• 36 days holiday inclusive of public holidays and Christmas closure


• Option to buy/sell a maximum of 5 days holiday


• Flexible working (3 days office minimum)


• Employee assistance programme (which includes; Life support, Legal information, Bereavement support, Medical Information, CBT & Managerial Support).


• Pension scheme - 5% employer contribution


• Life assurance cover (2x annual salary)


• On site parking


• Option of salary sacrifice pension scheme


• Enhanced maternity/paternity/shared parental pay


• Enhanced sick pay


• Referral scheme


• Paid volunteer time and an annual charitable donation on your behalf


• Long service enhancements to employer pension contribution and holiday entitlement, Additional leave


• Company events


• Company pension


• Free parking


• Health & wellbeing programme


• Life insurance


• On-site parking


• Paid volunteer time


• Referral programme


• Sick pay


• Work from home


Schedule:

• Monday to Friday