Service Desk Analyst

Service Desk Analysts provide a range of ICT customer care tasks supporting and co-ordinating the Trust and wider customers with any ICT related issues or queries. This role is vital in allowing the IT support teams to function as efficiently as possible.

The role incorporates customer care, communication and IT processes to ensure security and access control is adhered to at all times. For all of these functions, the post holder is expected to understand, meet and exceed their customers' requirements and have the ability to explain IT issues to non-IT staff. The post holders will be responsible for facilitating the D&G ICT Service Desk including resolution of routine issues and queries, over the phone Training and support of both Microsoft Office and Clinical Systems, escalation and co-ordination of communications for IT issues and problems.

o Excellent customer service skills

o Excellent organisation skills

o Professional telephone manner

o Can do Attitude

o An interest in assisting customers with IT

We are committed to being an inclusive and diverse employer. We strive to employ people who reflect the communities we serve, and aim to create an inclusive culture where everyone can reach their full potential. Whatever your race, ethnicity, belief, generation, sexual orientation, gender or gender identity, disability or experience, you'll appreciate the opportunities we give you to work in an inclusive atmosphere. We welcome applications from people of diverse backgrounds, perspectives and experiences to build on the progress we've achieved to make our Trust diverse and the best place to work. We celebrate the diversity of thought, viewpoints and ideas that help us overcome challenges and embrace new possibilities. We have signed the Armed Forces Covenant Pledge and have a commitment to the Armed Forces Community.

We are dedicated to using our Continuous Quality Improvement (CQI) approach as our shared organisation model of change to enhance our services and ensure excellence in patient care.