Service Desk Analyst

Mission Waltham Forest sets out the Council's plan for a more equal borough by 2030. It is our commitment to all our residents to tackle the fundamental challenges facing them and drive the change within the Council that is needed to achieve this.
Join our Technology team at Fellowship Square, Walthamstow, as a Service Desk Analyst. You'll play a pivotal role in empowering Waltham Forest Council employees, providing the essential guidance and technical support they need to excel in serving our community.
We're passionate about delivering a great user experience for our staff, and you'll be at the forefront of this mission. Your expertise will be crucial in supporting our systems and people, whether it's over the phone, in person, or at our Waltham Forest offices. Your daily work will cover the full spectrum of first-line IT support, ensuring the Council has reliable tools and technology to deliver its mission.
At Waltham Forest Council, we're not just about work; we're about growth. We offer ample opportunities to expand your skills across the IT landscape through hands-on experience and specialized vendor training.
Apply now and step into a role that's more than a job-it's a chance to use technology to make a difference.
Join Us: If you're passionate about technology and customer service and seek a role that offers challenges and opportunities we would love to hear from you., Please refer to the role profile

Numeracy and literacy qualification e.g. good GCSE English and Maths or equivalent.
Relevant professional qualification or equivalent eg, Microsoft certification, ITIL., Satisfactory employment references and CIFAS identity checks;
Satisfactory declaration of interest;
As a public authority, we must ensure that members of staff in public-facing roles are able to speak fluent English. This means that they must have a command of spoken English, with confidence and accuracy, sufficient for the effective performance of their role. This requirement does not refer to any particular English language qualifications, regional or international accents, dialects, speech impediments or the tone of conversations. It does not require staff to speak only in English.

Bursting with culture, energy, and opportunity, the London Borough of Waltham Forest is a fantastic and exciting place to work.
We are a highly ambitious borough. Driven by culture and the innate creativity of our residents, we have developed new and innovative ways to build our communities. Our Council is relentlessly resident-focused, insight-led, digitally driven and commercially minded; a Council focused on meeting the needs of our existing and future residents.
London Borough of Waltham Forest is one of the employers. This accreditation is a proof of our commitment to creating a healthy, fair and inclusive workplace. This includes fair pay and conditions, workplace well-being, skills and progression and diversity and recruitment., Waltham Forest is a diverse borough where diversity is valued and is integral to both, service delivery and employment of its staff. The Council is proud of its rich mix of communities and as the largest employer in the area, it works hard to respond to the changing needs of its population. We use our statutory duties on race, gender and disability equality and best practice in respect of age, faith and sexual orientation to ensure equality of opportunity in the workplace. The Council is committed to meeting its 4 equality objectives: - Promoting equality of opportunity - Opposing all forms of discrimination, intolerance and disadvantage - Ensuring our workforce reflects the diverse communities of Waltham Forest at all levels. - Providing fair, appropriate, accessible and excellent Services to all. Respecting Diversity is a core Council value.
To support the above and reduce the risk of bias in its recruitment activities, the council is operating an anonymous shortlisting process, which hides personal information that can identify individuals until their application has been considered for shortlisting. The council also operates a scheme whereby, for jobs graded up to and including scale SO2, internal candidates are considered first. This includes those candidates who self-identify as having a disability for the purposes of the Disability Confident scheme. For more information, please refer to our recruitment and selection policy.
We are keen to support employees to balance their working life with other commitments. Therefore, wherever possible, we will consider working arrangements that suit an individual's personal circumstances whilst still meeting the needs of the Council. If you would like to discuss the possible flexible working options that might be applicable to this role, please contact the person named below or feel free to discuss this during your interview.