Service Desk Analyst

Service Desk Analyst

£36616

University of Oxford, Oxford

  • Full time
  • Temporary
  • Onsite working

Posted 2 weeks ago, 23 Jan | Get your application in now before you miss out!

Closing date: Closing date not specified

job Ref: aa5f69f6520649a2be19122aaf292929

Full Job Description

As a Service Desk Analyst, you will:

  • Provide first line support to members of the University, handling enquires via telephone, online and remote support.
  • Act as a customer champion, signposting and providing specialist advice and support for a broad range of IT related issues.
  • Work together as part of a team to share knowledge and deliver a consistent service, adhering to departmental processes and procedures.

    Are you someone who serves as a role model for customer service, has an appetite to learn, is keen to understand and support a wide range of technology and has outstanding written and verbal communication skills?, We're looking for motivated and customer-focused individuals who:
  • Serves as a role model for customer service.
  • Has an appetite to learn new skills, engage with training and development opportunities and demonstrates an enthusiasm for helping others.
  • Exhibits a keen desire to understand and support the widening range of technology in use within this diverse workplace.
  • Understands how to manage customer expectations and can concisely explain technical concepts in everyday terms.
  • Has outstanding verbal and written communication skills to effectively aid our customers.
  • Is able to commute to Oxford 3 days a week, enjoying a hybrid working model with non-consecutive office days designed to promote a healthy work-life balance.

    We're looking for two Service Desk Analysts to join an enthusiastic, customer-centric team and contribute to our mission to enable University of Oxford members to get the most out of IT and deal with requests and problems when they arise. One job posting is a permanent role, and the other is a fixed term contract until July 2026, due to backfilling a secondment.
  • IT Services is a key department that ensures the University has the robust, reliable and high-performing IT facilities it requires to support the distinctive needs of those engaged in teaching, learning, research and administration.

  • 38 days of annual leave to support your wellbeing, with the option to purchase up to 10 extra days and additional leave after long service.One of the most generous maternity and adoption leave schemes in UK higher education,
  • One of the most generous maternity and adoption leave schemes in UK higher education, offering up to 26 weeks of full-pay leave, followed by additional statutory and unpaid leave options.
  • A commitment to hybird and flexible working to suit your lifestyle.
  • An excellent contributory pension scheme.
  • Affordable and suistainable commuting options, including a cycle loan scheme, discounted bus travel and season ticket loans.
  • Access to a vibrant community through our social, cultural and sports clubs.

  • Facebook

About this company

University of Oxford

View full company profile

Get new jobs for this search by email

Similar jobs for you

Service Desk Analyst

Salary not available. View on company website.

ISLE OF WIGHT NHS TRUST,

  • Full time
  • Permanent

Apply on company site

Posted today, 12 Feb

Service Desk Analyst

Salary not available. View on company website.

Gloucestershire Health and Care NHS Foundation Trust,

  • Full time
  • Temporary

Apply on company site

Posted 1 day ago, 11 Feb

Service Desk Analyst

Salary not available. View on company website.

DX Network Services,

  • Full time
  • Permanent

Apply on company site

Posted 1 day ago, 11 Feb

Service Desk Analyst

Salary not available. View on company website.

News Corp,

  • Full time
  • Permanent

Apply on company site

Posted 4 days ago, 8 Feb

Service Desk Technician

Salary not available. View on company website.

Close Brothers Group,

  • Full time
  • Permanent

Apply on company site

Posted 4 days ago, 8 Feb

Service Desk Analyst

Salary Not Specified

Access Talent Group,

  • Full time
  • Permanent

Apply on company site

Posted 4 days ago, 8 Feb