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Service Desk Apprentice

Daisy Communications Limited

Service Desk Apprentice

£15000

Daisy Communications Limited, Foots Cray, Bexley

  • Full time
  • U
  • Onsite working
  • Apprenticeship programme

Posted 1 week ago, 15 Jun | Get your application in now before you miss out!

Closing date: Closing date not specified

job Ref: 0c4526285dc74bda80922e3a91f0225e

Full Job Description

As a Service Desk Apprentice your role is to support the company's customer base with faults and changes to their communications setup.,

  • Taking calls & creating tickets on the CRM system

  • Providing guidance to the company's customers and resolving Tier 1 Fault Tickets

  • Programming routers ready for the company's customers

  • Working on fault tickets

  • Fault identification

  • Learning and developing skills in IT and Telecoms

  • Monitoring mailboxes

  • Analysing and interpreting data to inform your work.

  • Working to tight timescales as part of a high-performing team

  • Collation of customer requirements

  • Updating customer during any support case

  • Work towards the installation and maintenance of Call Management and Call recording applications per customer contract.

  • Work to PCT quality standards and best practice recommendations.

    Good communication skills - clear, simple and in plain English

  • Good analytical skills

  • Team working

  • Problem solving

  • A good phone manner

  • Proficient in Microsoft office programs excel, outlook, word

  • Good IT knowledge and a good understanding of networks

    Join the UK's leading independent provider of voice, connectivity, mobile, phone systems and cloud services we keep Britain working.


    • We are constantly growing our teams, product offerings and customer base by working closely with all of the major networks and suppliers as well as through acquisition - so there's always an exciting new opportunity to support UK businesses on the horizon., What are the benefits of working at Daisy?

    Our ethos is simple: the more you put in the more you get out.

    We have been awarded a 2 Star accreditation by the Sunday Times Best Companies and voted as the UK's no.1 Telecoms company in 2023.

    Here are some of the benefits that we offer…
  • 25 days holidays, plus bank holidays, and an additional day for each year of service up to 30 days!

  • Holiday purchase scheme

  • £500 referral scheme bonus

  • Professional development to help you achieve your personal goals

  • Eye care vouchers available and discounted Medicash membership

  • Sim deals for you and your family/friends

  • Access to discounts and savings at more than 1,200 retailers

  • An additional day off on your birthday or if you're getting married


    • #LI-Onsite