Service Desk Coordinator - Estates & Facilies

It is our mission to identify and protect vulnerable people, prevent and respond to harm and keep people safe. The Estates and Facilities Department are looking for a customer focused individual to work as part of a small but busy team in our Service Desk team. The successful candidate will require excellent communication skills interacting with visitors and customers through a range of mediums - face to face, email, telephone, and Teams or Skype. The position will consist of 36 hours per week, Monday to Friday, with a shift pattern of 07:45-15:30 with 30 minutes for lunch. The role will be based at Surrey Headquarters. Key Responsibilities Service Desk: Deliver a comprehensive service recording and responding to customer queries via multiple routes (email, phone or in person), triage requests and ensuring all incidents, challenges and service requests managed through the Service Desk are classified, prioritised, resourced, and remedied using the online facilities management system. Queries include maintenance fault reports, contractor attendance requests, contract related issues including cleaning, waste management, and grounds maintenance. Using finance systems to provide a cost-effective service when purchasing items for Estates and Facilities, including the sourcing of products, suppliers and quotes on request, the creation of purchase orders, and processing of invoices. Ensuring all activity adheres to Finance and Procurement policies and procedures. Post Room : Responsible for managing all incoming and outgoing Royal Mail post. Sorting post into departments, registering Recorded Mail, X-raying incoming mail. Prepare and Frank all Surrey outgoing mail, & courier requests daily.

• Educated to GCSE standard or equivalent experience in Customer Service
• Experience of office administration, customer service or similar is desirable.
• IT Literate with experience of using Internet, Microsoft Outlook, Word, and Excel.
• Capable of communicating with internal and external contacts using a range of platforms (for example, telephone, email, or instant messaging).
• Capable of building and maintaining effective business relationships with stakeholders and suppliers.
• Capable of quick thinking and reactive problem solving.
• Ability to work accurately and methodically with minimal supervision.
• Strong planning and organising skills with the ability to manage deadlines.
• Knowledge of office safety.
• Experience (Ability to learn);
• using a CAFM system or 3i
• General Accounts Administration experience
  
  The starting salary for this role will usually be at the bottom of the salary range and will be pro-rata if the working hours are less than full time.
Chief Constables' Message We really welcome your interest in joining our Police Force. It is a privilege to lead the teams in Surrey Police and Sussex Police who continuously work selflessly and tirelessly in order to keep people in our counties safe. We are looking for talented and inspirational people who put the needs of the public at the heart of everything that they do and who want to make a difference. If you feel you are that person then we want to hear from you. We wish you all the very best with your application. Chief Constable Tim De Meyer & Chief Constable Jo Shiner, We take pride in looking after our people and offer a variety of benefits;
• career progression
• contributory pension scheme (LGPS)
• generous annual leave allowance
• discounts for everyday spend
• on-site gyms and a range of sports clubs
• generous and supportive parental leave
• financial and mental wellbeing guidance and support
• discounted contributory healthcare scheme, Following submission of your application you will receive a confirmation email with a copy of your application attached. Occasionally emails from this address can fall into spam/junk folders so please ensure this is checked regularly. You may wish to consider adding noreply@surreysussexpolice.as.recruitmail.com to your address/contact list to ensure you receive all communications.
This post is being advertised in parallel with Force redeployment processes. Any redeployees who are identified will be given preference. This may result in the post being withdrawn at any point during the recruitment process. Please note that not all jobs are available for internal candidates across both Forces, the current agreed recruitment principles are;
• vacancies in collaborated units are available to all officers and staff across both Forces
• vacancies in non-collaborated units are only available to officers and staff within the Force with the vacancy unless it is advertised externally
• if the vacancy is advertised externally and an officer or member of staff from the other Force is successful it will result in a transfer of employment