Service Desk Engineer

The Service Desk Engineer is responsible for providing technical support and assistance to end-users, ensuring the smooth operation of IT services and systems. This role involves troubleshooting hardware and software issues, responding to user inquiries, and maintaining IT infrastructure. The Service Desk Engineer plays a crucial role in maintaining high levels of customer satisfaction by delivering prompt, professional, and effective IT support.

For this role we are looking for someone with previous experience in an IT Solution Provider or MSP environment, with in-depth knowledge in troubleshooting and the hunger to learn and progress as well as bringing something special to the company.

• A positive attitude to issue resolution and ownership
• Experience supporting and troubleshooting complex environments.
• Ability to work in a fast-paced environment and manage competing priorities.
• Ability to prioritise and self-manage your workload.
• You will have excellent client service skills, dealing with time critical issues efficiently as well as being enthusiastic about expanding your technical knowledge., You will need as a minimum one of the following qualifications AZ-104 & MS-102
• 2+ years' experience in a similar role. The ability to ask questions to speedily identify and diagnose issues
• Interpersonal, verbal and written communication skills, including writing technical guides, documentation and change requests.
• Experience supporting, and working with, the following Azure components:
Active Directory. Exchange Online. Office 365 & applications. Autopilot. Intune. Endpoint Manager. Conditional Access. Multi Factor Authentication. Privileged Identity Management. Azure Information Protection. Defender for Endpoint. Azure Networking & Firewalls. Azure Storage. PowerShell scripting. Azure Virtual Desktop.
• Knowledge and experience working with and supporting Windows 10/11
  
  About Charles Square
Charles Square (CSq) are a Technology Services Partner servicing the financial sector and regulated businesses. CSq offer Enterprise Support, Security, Strategy and Supply solutions that set a high bar on reliability, security, and customer experience. CSq is an agile company, ISO27001 certified and a Microsoft Gold Partner. Our goal is to help companies transform and innovate using technology. Working for CSq will give you first-hand access to world class technologies, exciting new applications, bespoke software products, fantastic clients, and a great team.


• Overtime income
• Flexible working hours
• Flexible working location, remote, Hemel or London
• Heath Shield - Cash Plan
• Cinema Tickets
• Gym Membership
• Social Events
• Training
• Cycle 2 work scheme
• Season travel ticket loans
• Pension
• Access to discounted Hardware and Software
• Shop St
• CSq Benefits Hub