Service Desk Engineer, Analyst

This is a full-time role based in London, United Kingdom. As a Service Desk Engineer, you will be a part of our Infrastructure Engineering team and will be a critical part of fulfilling Sixth Street Engineerings mission: to establish a world-class, hands-on team that applies innovative technology solutions to drive scale and attack opportunities with the greatest commercial impact. This is an opportunity to join a focused, nimble team that leverages technology in unique and innovative ways.
The Service Desk Engineer will be responsible for providing onsite technical support at Sixth Streets London Office and administration for a broad set of internal end-user software, hardware, and connectivity. We are looking for an entrepreneurial, self-directed individual who can work both independently and with the broader Service Desk, Infrastructure and Engineering teams. The right candidate is focused on resolving a wide range of technology issues while providing top-tier customer service to our end users. Please note this is an in-office role and will frequently require early morning office presence for the London Equities market open.
Core Responsibilities

Identifying, diagnosing, researching, tracking, and resolving complex technical problems
Providing excellent support experiences for all end users, investment professionals and senior leadership
Onboarding new hires on their first day of work in the London office and ensuring all their technology needs are met within a timely and efficient way
Working effectively in a cooperative and collaborative global team environment
Escalating, coordinating, and managing incident response for critical firm-wide issues
Troubleshooting technology issues related to hardware, software, user accounts, trading environments, operating systems, and mobility
Engaging in technical collaboration with other Infrastructure groups and business IT teams as appropriate
Troubleshooting technology issues related to hardware, software, user accounts, developer ecosystem, trading environments, operating systems, and mobility

Articulate and impactful oral and written communication skills
Strong interpersonal skills: desire and ability to play on a team
Interest in finance, investment banking, and the capital markets
Results-oriented work ethic based upon responsibility, enthusiasm, and pride in work
Well organized, sweat the details, and be agile to respond to the needs of a fast-moving business

Preferred

3 years of relevant technical support experience.
Candidate must be self-motivated and willing to work in a team environment where good communications, high collaboration and low friction are shared values across the team and the organization.
Demonstrated success and effectively recognizing and resolving technical issues quickly and methodically.
Experience providing excellent, VIP customer service interactions to technical and non-technical audiences.
The ability to adapt quickly to a new and changing technical environment.
Experience troubleshooting all aspects of desktop hardware, peripherals, and printers.
Experience troubleshooting all aspects of mobility, including Windows/Apple laptops, Windows 365 Virtual Desktops, phones, MFA solutions.
Experience troubleshooting Microsoft Office software, including Outlook, Excel, Word, PowerPoint, and related add-ins.
User and management-level experience with eExperience troubleshooting issues with messaging platforms, collaboration, security, and video conferencing tools (Slack, Zoom and perimeter access controls), A/V and conference room issues.
Experience troubleshooting networking issues related to DNS, DHCP, Microsoft Exchange, general TCP/IP protocols.
Experience troubleshooting issues in VDI or Citrix environments as well as various operating systems including Windows, Linux and MacOS.
Candidate will be expected to be self-driven, organized and must possess creativity, high judgement and strong communication (both oral and written) skills.
Ability to multi-task and maintain composure in a high-volume environment.
Strong sense of urgency; ability to execute quickly and efficiently with strong attention to detail.
Strong verbal and written communication abilities, ability to proactively share information via documents and recorded training sessions.
Structured problem solver who can synthesize sophisticated information from a variety of sources into implementable recommendations and solutions.
Ability to collaborate effectively across multiple teams.
Strong prioritization and project management skills.
Comfort working in a high growth, iterative environment.

Sixth Street is a leading global investment firm founded in 2009. Our long-term oriented, highly flexible capital base and "One Team" cultural philosophy allow us to invest thematically across sectors, geographies, and asset classes.
We arent looking for any single type of person. Our strength is in our team, a collection of people from different backgrounds and with their own perspectives, united in the mission of being the worlds best investment firm.
From how we conduct business to how we engage in our communities, everything we do at Sixth Street is rooted in our commitment to our core principles:

Cross-Platform: We think across the business and avoid silos at all costs
Responsibility: We are accountable for our business, our team, and our communities
Ethical: We are ethical and direct in word and deed
Action: We initiate, execute and deliver results
Teamwork: We are better together
Entrepreneurship: We seek to innovate both inside and outside our business

For more information, visit the Sixth Street Careers site or follow us on LinkedIn.