Service Desk Manager | East London NHS Foundation Trust

Our Board have clear ambition to be a 'Digital First' organisation. Our digital strategy is a collaboration between the Trust senior management team, the Digital Team, and a wide range of stakeholders who firmly believe in building upon our digital capabilities to ensure ELFT are regarded as pioneers in Digital. The scale of response to the COVID-19 pressures, particularly enabling remote and mobile working, and setting up the Stratford vaccination centre has been remarkable. However, there are also significant challenges to address. Digital tools and services are now fundamental to the management and delivery of our services. This is an extremely exciting time to be joining our Trust on this journey.

This is an excellent opportunity to help shape a leading digital function in the NHS. The Deskside Manager will play a crucial role in our Digital Operations Team and will support the Service & Deskside Lead in the management and delivery of operational services to the trust, ensuring the deskside function is delivered in accordance with service level agreements whilst maintaining high levels of system availability and customer satisfaction.

This is a unique opportunity to act as the process owner for key processes' relating to the deskside team including call, change, problem, incident, and asset management. You will work collaboratively with the Service and Deskside Lead to ensure service delivery and improvement plans are developed, implemented, and reviewed as well as day to day line management of the digital deskside team and technical staff specialising in deskside deployment and technical hardware support.

Originally formed in 2000, ELFT has long been recognised as a centre of excellence for mental health care, innovation and improvement. We care for a population of more than 750,000 and we are proud to serve one of the most culturally diverse parts of the UK. In Bedfordshire and Luton, we are now responsible for a further 630,000 people's mental health and community health care needs. Wherever patients receive our services and from whichever team, our values of care, respect and inclusivity underpin all that we do. Valuing the diversity of our local population is fundamental to realising our vision to provide outstanding healthcare to our diverse community. In September 2016, the Trust was proud to be rated as 'Outstanding' by the Care Quality Commission, and the Trust was once again rated at 'Outstanding' by the CQC in June 2018 and 2021., In return, you could be part of our digital first journey in which there is both permission and support to be highly innovative - to ensure the Trust develops a leading digital function.

We are looking for experienced technical deskside managers who have an excellent understanding of service delivery. You will have a proven track record of working within a digital support environment within the NHS domain and leading and managing technical teams. In addition, you will possess excellent knowledge of Microsoft Windows Operating systems and hardware deployment and incident management and resolution.