Service Desk Support Analyst (1st Line) LI-PH1

We are looking for a 1st Line Service Desk Support Analyst to join our team. Reporting to the UK Service Desk Manager, you will provide support for both Windows and Apple Mac users whilst working across multiple sites and shift patterns. Exceptional communication skills and a friendly, customer-focused approach are essential.,

• Field all incoming help requests from end-users via the helpdesk ticketing system, telephone, e-mail, or in person. Ensure that these are dealt with in a positive, helpful, and constructive manner, with the end goal of maintaining user satisfaction.
• Working within a service-driven team to provide both local and remote support.
• Prioritize requests and schedule fixes. Assign to the appropriate team members, both Service Desk and Infrastructure.
• Use the helpdesk system to record, track and document the problem-solving process.
• Administration of the equipment pools, tracking equipment loans and deployment and ensuring that all hardware assets are properly logged, maintained, and monitored.
• Basic Active Directory tasks such as password resets and account creation.
• Perform other duties, as and when required, to provide a flexible approach to meet the needs of the business.
• Help to foster strong relations between the IT Service desk and the rest of the company., Field all incoming help requests from end-users via the helpdesk ticketing system, telephone, e-mail, or in person. Ensure that these are dealt with in a positive, helpful, and constructive manner, with the end goal of maintaining user satisfaction.
• Working within a service-driven team to provide both local and remote support.
• Prioritize requests and schedule fixes. Assign to the appropriate team members, both Service Desk and Infrastructure.
• Use the helpdesk system to record, track and document the problem-solving process.
• Administration of the equipment pools, tracking equipment loans and deployment and ensuring that all hardware assets are properly logged, maintained, and monitored.
• Basic Active Directory tasks such as password resets and account creation.
• Perform other duties, as and when required, to provide a flexible approach to meet the needs of the business.
• Help to foster strong relations between the IT Service desk and the rest of the company
  
  Knowledge of platforms such as Microsoft Windows 10 & 11, Mac OSX, Microsoft Active Directory, and Microsoft Office.
• Excellent communication skills and a customer-oriented mindset.
• Ability to work effectively in a team and handle multiple tasks.