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Service Desk Team Leader

Hartpury University and Hartpury College, Gloucester

Service Desk Team Leader

Salary not available. View on company website.

Hartpury University and Hartpury College, Gloucester

  • Full time
  • Permanent
  • Remote working

Posted 1 day ago, 30 Oct | Get your application in today.

Closing date: Closing date not specified

job Ref: 60818a7635284fdd81193f81993d59b3

Full Job Description

  • Lead and manage the IT Service Desk by working in partnership with the academic departments and other services to ensure an excellent level of service is delivered to our students and staff.
  • Provide hands-on first line support for a range of technologies, including desktop PCs, mobile devices, and cloud solutions.
  • Drive continual service improvement, develop service desk reporting, and maintain a comprehensive internal knowledge base to meet SLAs.
  • To solve user problems in an efficient and timely way and to provide technical expertise to support and develop effective and efficient internal processes.

    You will have demonstrable experience of providing support across an environment which includes Windows desktops and servers, Office, Active Directory.
  • Skilled in MS Windows Desktop Support, with a solid understanding of troubleshooting, system support, and network fundamentals.
  • You will have previously led or played an active role in developing a service desk.
  • You will have strong organizational skills to manage team schedules and documentation, ensuring efficient onboarding and service consistency.
  • Experience of developing SLAs and KPIs associated with a Service Desk and call handling.

    Hartpury University and Hartpury College are among the UK's leading specialist education providers in agriculture, animal, equine, sport and veterinary nursing. Located in Gloucestershire, Hartpury University and Hartpury College sit side-by-side on a beautiful 360-hectare campus. We provide world-class facilities to more than 4,500 university and college-level students studying undergraduate and postgraduate degrees, A-levels and diplomas, as well as undertaking industry research. The University is rated top 10 in the UK for Teaching Quality (The Times and Sunday Times Good University Guide 2023) and has 97% graduate employability, whilst the College is rated Ofsted Outstanding in all areas. A passionate and innovative business culture and exceptional support networks make Hartpury an ideal career choice.

    We offer a fantastic package of staff benefits including:
  • Hybrid working arrangements with blended approach of office and home working
  • 25 days annual leave entitlement plus bank holidays rising to 30 days with length of service
  • Wellbeing support including our Employee Assistance Programme
  • Generous pension scheme (LGPS)
  • Employee Discounts Scheme
  • Onsite fitness facilities
  • Support for continuous professional development
  • Flexible working opportunities available
  • Enhanced maternity, adoption and paternity leave

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