Service Engineer

Franke, Desborough, Northamptonshire

Service Engineer

Salary not available. View on company website.

Franke, Desborough, Northamptonshire

  • Full time
  • Temporary
  • Remote working

Posted today, 31 Oct | Get your application in now to be one of the first to apply.

Closing date: Closing date not specified

job Ref: 82c314cec1f44b17a781699571e75940

Full Job Description

We're looking for a Service Engineer based in Desborough or surrunding area. The Service Engineer role holds the responsibility for the technical support of our customers and resolution of ongoing issues when required. You will deliver a quality and reliable service to our customers and colleagues ensuring that reliability issues are dealt in a timely manner, and any issues with van stock or training needs will be reported back to the Regional Service Manager.,

  • Ensure agreed Franke UK Technical Standards and Processes are adhered to
  • On Call weekend rota for Engineer Technical Assistance and reactive calls (1 every 4 weekends)
  • Highlight Technical skills gap.
  • Highlight customer skills gap.
  • Managing stock levels
  • Managing customer relations at a site level
  • Keeping up to date with all company admin and courses
  • Highlight issues where Account Support is required due to ongoing Customer Issues

    Ability to demonstrate an understanding and experience in remit of the Field Engineers role
  • Minimum 2 years experience working in the coffee machine or vending industry
  • Competent using phones and laptop
  • Excellent communications skills.
  • Personal integrity.
  • Analysing and prioritising.
  • Understand when to inform and when to escalate issues.
  • Any other ad hoc duties and responsibilities that arise on a day to day basis or over a period of time that falls in the remit of the role.