Service Engineer

+ Ensure agreed Franke UK Technical Standards and Processes are adhered to
+ On Call weekend rota for Engineer Technical Assistance and reactive calls (1 every 4 weekends)
+ Highlight Technical skills gap.
+ Highlight customer skills gap.
+ Managing stock levels
+ Managing customer relations at a site level
+ Keeping up to date with all company admin and courses
+ Highlight issues where Account Support is required due to ongoing Customer Issues

+ Ability to demonstrate an understanding and experience in remit of the Field Engineers role
+ Minimum 2 years experience working in the coffee machine or vending industry
+ Competent using phone and laptop
+ Excellent communications skills.
+ Personal integrity.
+ Analysing and prioritising skills.
+ Understand when to inform and when to escalate issues.

About Us: Franke Coffee Systems UK Ltd. is a leading company in coffee machine industry committed to excellence and innovation. Together with our trade partners, we are committed to delivering premium best-in-class in-cup-quality, consistency and beverage variety, as well as ensuring an outstanding customer experience through constant innovation.

+ Any other ad hoc duties and responsibilities that arise on a day to day basis or over a period of time that falls in the remit of the role.
Why Join Us:
+ Opportunity to work in a collaborative and innovative environment.
+ Professional growth and development opportunities.
+ Competitive salary and benefits package.
+ Be part of a company committed to excellence and innovation.