Service Improvement Lead

Service Improvement Lead

Location: This role is eligible for our smarter working policy and can be based working from either of our offices in London EC1N or Beeston, Nottingham NG9 1LA

Salary: 41,254 London OR 36,625 Nottingham

Full Time 12 Month Fixed Term Contract to cover Maternity Leave

This role:

We are looking to recruit a Service Improvement Lead within our Risk and Quality team. This team supports the organisation to deliver consistently fantastic services to our customers.

In this role, you will support the business to identify, document, and mitigate operational risks analyse interpreting complex information and translating this into simple meaningful business insight. You will also be responsible for leading service improvement activities, facilitating the development and delivery of improvement plans and for providing assurance that teams and services are legally and regulatory compliant, continuously improving, and responding to an ever-changing operating environment.

This is an exciting and varied role which would suit individuals seeking a new challenge, who have transferable skills, housing management or service improvement experience and/or who have worked at operations manager level or above.

What you will need to succeed in this role:

Skills and qualities:

• Highly motivated and values-driven, puts the customer at the heart of every decision.


• Highly analytical and able to interpret and relay complex data and information clearly and concisely.

+ Excellent communication skills (including written, verbal, presentations, and IT literacy)
+ Successful relationship builder, based on trust and integrity.

• Inquisitive problem solver who can evaluate situations and find and implement solutions.


• Adaptable to any situation, new work activity or change in direction.


Knowledge and experience:

• Experience or qualification in Risk Management and Project Management.


• Strong understanding of the Social Housing Sector


• Experience in housing management, financial services, social care or aligned fields (desirable)


• Knowledge of relevant legislation and regulatory standards for social housing operations, and a good understanding of operational, legal, and regulatory best practices and challenges.


What you need to do now

If you are excited about this role and would like to find out more look at the attached Job Description.

If this is the perfect job for you, click apply now and apply via our website.

When applying you will need to submit an up-to-date CV and a Supporting Statement. Your statement must state why you are applying for the role and set out what skills and experience you will bring to the team.

Please note :- we do not currently offer visa sponsorship.

What?s in it for you?

Our benefits include:-

• 28 days annual leave plus 8 bank holidays (pro rata for part time) per year


• 2 volunteering days per year for things like helping out in local communities


• An additional ?Beliefs day? once a year to have an extra a day off


• Supported family friendly approach with extended parental leave


• Enhanced pension with matched contributions of up to 9%


• Option to buy or sell up to 5 days annual leave per year


• Life assurance cover 3 x your salary


• Cycle2work scheme


• Hybrid Working - Dependent on job role and department


• Health cash plan scheme for your everyday healthcare needs which you can add your family members too


• Tenancy deposit ? interest free loan to help with rental deposits and season Ticket loan


• Access to extensive learning and training opportunities with Wisebox platform


• Colleague virtual social platform with our workplace pages where you can keep up to date with the organisational activity and link in with colleagues


• Career progression across the organisation with our mentoring/coaching programmes, apprenticeships and career planning support


• Employee Assistance Programme- We are committed to the wellbeing of our colleagues and support this as an organisation


About us

We are committed to developing and implementing or maintaining sustainability initiatives to reduce environmental impact and promote sustainable practices within MTVH.

Learn more about our benefits and organisation by viewing our attached document

Our promise

Here at Metropolitan Thames Valley Housing (MTVH) we want to capture the value that difference brings and are committed to promoting equality, diversity and inclusion. We work collaboratively ?Serving people better every day? to educate, support and develop all of our diverse employees and the communities that we serve.

We want every employee and every customer to feel comfortable enough to be their true self and are working tirelessly in the background to create an environment that encourages our employees to challenge non-inclusive behaviours and to be mindful of their own and other?s wellbeing.

We provide a platform of Network groups for employees to share views, tell us what we?re doing well and recommend improvements. We want to create a real sense of community and a workforce who feel that their opinions are valued. Our Networks groups are:-

• Gender


• Ethnicity


• LGBTQ+


• Disability


Our core values of Dare, Care and Collaborate demonstrate that we are a people focused business, solving social issues by working together!

We reserve the right to close this vacancy early if a suitable candidate is found so we do encourage you to complete the application as soon as possible to avoid disappointment.


• Highly motivated and values-driven, puts the customer at the heart of every decision.


• Highly analytical and able to interpret and relay complex data and information clearly and concisely.

+ Excellent communication skills (including written, verbal, presentations, and IT literacy)
+ Successful relationship builder, based on trust and integrity.

• Inquisitive problem solver who can evaluate situations and find and implement solutions.


• Adaptable to any situation, new work activity or change in direction.


Knowledge and experience:

• Experience or qualification in Risk Management and Project Management.


• Strong understanding of the Social Housing Sector


• Experience in housing management, financial services, social care or aligned fields (desirable)


• Knowledge of relevant legislation and regulatory standards for social housing operations, and a good understanding of operational, legal, and regulatory best practices and challenges.
  
  We are committed to developing and implementing or maintaining sustainability initiatives to reduce environmental impact and promote sustainable practices within MTVH.


Learn more about our benefits and organisation by viewing our attached document

Our promise

Here at Metropolitan Thames Valley Housing (MTVH) we want to capture the value that difference brings and are committed to promoting equality, diversity and inclusion. We work collaboratively ?Serving people better every day? to educate, support and develop all of our diverse employees and the communities that we serve.

We want every employee and every customer to feel comfortable enough to be their true self and are working tirelessly in the background to create an environment that encourages our employees to challenge non-inclusive behaviours and to be mindful of their own and other?s wellbeing.

We provide a platform of Network groups for employees to share views, tell us what we?re doing well and recommend improvements. We want to create a real sense of community and a workforce who feel that their opinions are valued. Our Networks groups are:-

• Gender


• Ethnicity


• LGBTQ+


• Disability


Our core values of Dare, Care and Collaborate demonstrate that we are a people focused business, solving social issues by working together!

Location: This role is eligible for our smarter working policy and can be based working from either of our offices in London EC1N or Beeston, Nottingham NG9 1LA

Salary: 41,254 London OR 36,625 Nottingham

Full Time 12 Month Fixed Term Contract to cover Maternity Leave,
• 28 days annual leave plus 8 bank holidays (pro rata for part time) per year


• 2 volunteering days per year for things like helping out in local communities


• An additional ?Beliefs day? once a year to have an extra a day off


• Supported family friendly approach with extended parental leave


• Enhanced pension with matched contributions of up to 9%


• Option to buy or sell up to 5 days annual leave per year


• Life assurance cover 3 x your salary


• Cycle2work scheme


• Hybrid Working - Dependent on job role and department


• Health cash plan scheme for your everyday healthcare needs which you can add your family members too


• Tenancy deposit ? interest free loan to help with rental deposits and season Ticket loan


• Access to extensive learning and training opportunities with Wisebox platform


• Colleague virtual social platform with our workplace pages where you can keep up to date with the organisational activity and link in with colleagues


• Career progression across the organisation with our mentoring/coaching programmes, apprenticeships and career planning support


• Employee Assistance Programme- We are committed to the wellbeing of our colleagues and support this as an organisation