Service Improvement Officer

An opportunity has arisen within NHS Dental Services, acting as a Band 6 Dental Service Improvement Officer in the Dental Business Development Team.

This opportunity forms part of our succession plan and transition from the Compass system to the new solution that is being developed by the Transforming Dental Services (TDS) project.

We are looking for an enthusiastic and motivated individual who will support the team to deliver continuous improvement.

This role involves liaising with stakeholders to define requirements and creating detailed documentation. Supporting the Service Improvement Lead, you must have excellent organisational skills and the ability to deliver at pace.

You will be expected to take on and retain complex information, becoming a subject matter expert for NHS Dental Services' systems and processes.

If you are keen to influence change, develop your skills and be part of an established team we look forward to hearing from you., Working as part of the Service Improvement team within NHS Dental Services, Service Improvement Officers are an integral part of ensuring we provide value for the wider NHS and excellent service to our customers. Acting as a subject matter expert, the post holder must have / develop substantial knowledge of NHS Dental Services systems, polices, and procedures.

Service Improvement Officers act as the primary point of contact for external stakeholders, to ensure that systems and services are delivered in line with specified requirements.

Service Improvement Officers must work on their own initiative, using the NHS regulations and their own specialist knowledge to influence and deliver change. The post holder must work with close attention to detail, communicating complex information to stakeholders both verbally and in writing.

Here at the NHS Business Services Authority (NHSBSA), what we do matters.

We manage the NHS Pension scheme, process prescription payments and much more. Our services are used by NHS organisations, contractors and the public: we take pride in being part of something so meaningful, that touches millions of lives.

Just as we design our services around the needs of our customers, we place our people at the heart of our organisation. That's why when you join us, you'll be empowered and given the right support to help your career grow.

As one of the UK's Best Big Companies to work for, we're all connected to our values: Collaborative, Adventurous, Reliable and Energetic. We care about our people, our purpose, and your progress.

We strive to offer a fantastic colleague experience, where every voice is heard, and every colleague is supported and respected. Wellbeing, diversity and inclusion is at the centre of this, so when you join us, you can connect with our Lived Experience Networks who help us to bring our authentic selves to work.

• 27 days leave (increasing with length of service) plus 8 bank holidays


• Flexible working (we are happy to discuss options such as compressed hours)


• Flexi time


• Hybrid working model (we are currently workinglargely remotely)


• Career development


• Active wellbeing and inclusion networks


• Excellent pension


• NHS Car lease scheme


• Access to a wide range of benefits and high street discounts!