Service Lead

Our floating support services are designed to support vulnerable people, preventing homelessness, and enabling them to thrive in their communities. As part of our continued commitment to delivering outstanding care, we are seeking a passionate and skilled Service Lead to join our Telford & Wrekin team.
As the Service Lead, you will oversee the delivery of floating support services across Telford & Wrekin for individuals aged 16-54 and 55+, ensuring that contractual, regulatory, and safeguarding standards are met. This is a vital role in leading and developing a dedicated team, driving positive outcomes for clients, and maintaining strong partnerships with local authorities and other stakeholders., + Lead the delivery of high-quality, person-centred floating support services, ensuring contractual compliance.
+ Manage and develop a team of lead workers, fostering a culture of excellence and accountability.
+ Maintain strategic oversight of service delivery, producing high-level reports, and representing the organisation at external meetings.
+ Ensure financial oversight of the service, managing budgets and monitoring income streams.
+ Embed trauma-informed and strength-based approaches to help customers achieve positive outcomes and maintain independent living.
+ Build and maintain strong relationships with local authorities, housing providers, and health services.
The benefits;
+ 34 days annual leave, plus the option to purchase up to 5 additional days
+ Birthday leave
+ New Home leave
+ Life assurance (3 x salary)
+ Employee Assistance programme
+ Employee Wellbeing programme
+ Flexible Working options

You will be a motivated and experienced leader, capable of managing floating support services that make a meaningful difference in the lives of vulnerable people. You'll bring excellent communication skills, financial experience, and a strong understanding of safeguarding protocols. Above all, you will have a passion for empowering individuals to achieve their potential., + Proven experience in leading housing-related or floating support services.
+ Strong leadership and team management skills, with the ability to motivate and inspire.
+ Experience in managing budgets and ensuring financial compliance.
+ Commitment to trauma-informed, person-centred service delivery.
+ Excellent relationship-building skills with local authorities, housing providers, and other stakeholders.
+ A relevant qualification in social care, housing, or management is desirable but not essential.

Trident Group has over 60 years' experience of delivering homes, services and innovation for up to 8,000 people in over 3,600 homes in some of the most disadvantaged communities in the Midlands. The Group employs more than 750 staff, works with over 150 volunteers and provides training places and apprenticeships for many more. The Group has an annual turnover of more than £37m and owns assets close than £190m.
The Group consists of;
+ Trident Housing, which provides landlord services for the Group in respect of housing management and maintenance
+ Trident Reach, which is a registered care and support charity delivering person-centred care and support services. These services include supporting people within registered care, domiciliary care, people with learning difficulties, those with mental health needs, young people at risk, older people, BME groups, people at risk of being homeless, those seeking employability, education and training opportunities and those fleeing domestic abuse.
Trident offers their employees learning and development opportunities and wants to invest in their development and career growth. Through our apprenticeship scheme, we offer various courses in areas that will help support employees within their roles and for their further development.
We celebrate Equality, Diversity, and Inclusion and as a person-centred organisation we are continually striving to build a community where everyone feels valued, respected and equally guided by our beacon of hope.
By joining Trident Group, you will have the opportunity to join our Diverse Voices Steering Group to ensure Equality, Diversity, and Inclusion remains at the heart of everything we do.
As a Disability Confident Committed Employer, we have committed to:
+ ensure our recruitment process is inclusive and accessible
+ communicating and promoting vacancies
+ offering an interview to disabled people
+ anticipating and providing reasonable adjustments as required
+ supporting any existing employee who acquires a disability or long term health condition, enabling them to stay in work
+ at least one activity that will make a difference for disabled people, Trident Group is committed to safeguarding and promoting the welfare of vulnerable adults and children. The successful candidate will be required to undergo a DBS check.
All applicants must provide their right to work documentation at interview stage, such as a valid passport which will be verified to check your eligibility to work and live in the UK.