Service Leader

Can you bring a passion for incredible customer service to a new career as Service Leader/ Manager at Vauxhall, Wolverhampton?

As one of the UK's leading volume automotive retailers, we're dedicated to providing a personalised, value service for our customers. We're looking for someone to truly make an impact and bring our vision to life, forging long-lasting customer relationships and wowing with a great experience, every time.

Our Associates are what separate us from the competition; the people who make a difference to our environments, our customers and their experience. As a Service Leader/ Manager, you'll manage our Service Department, leading your team and maintaining standards, whilst ensuring our customers drive away happy.

What does the role of Service Leader involve?

• Ensure all warranty and repair work adheres to company standards


• Manage the Service department's budgets, accounts and costs, whilst maximising efficiency and profitability via labour sales, parts and materials


• Review pricing policies and ensure appropriate legislation is adhered to


• Lead your Service Team, motivating and coaching to over-achieve targets and KPIs


• Maintain a safe working environment, adhering to health and safety processes


• Enhance customer service levels to achieve a fantastic CSI score for your department
  
  A background in running a successful workshop or parts department


• Experience of working in a fast-paced, target driven environment


• Impressive leadership skills, able to motivate a team to work together and exceed targets


• Strong business acumen, alongside great knowledge of consumer and vehicle legislation


• A passion for providing exceptional levels of customer service, and putting smiles on faces!
  
  OTE up to £56,613 with company car, pension, critical illness, life assurance, single health care, 25 days holiday, plus bank holidays, exclusive company discounts on used car purchases, leasing deals and aftersales services