Service Management System Administrator

This is an exciting opportunity for someone with the right skills and experience to join our support team, underpinning our extensive IT department. The role will be based from the CITS office in Redruth, but will work flexibly across Cornwall NHS sites and home.

We are recruiting a full time, permanent Service Management System Administrator to take the lead in the maintenance, administration and continual improvement of our IT Service Management tool, Service Management Automation (SMAX).

The post holder will report directly to the Service Desk Manager and work in a team of three. The ideal candidate will be service focussed, an excellent communicator and proactive in their pursuit of continuous service improvement.

The development of SMAX and the continuing roadmap of module release will be a priority for this team, alongside supporting the implementation of our electronic patient record.

We are looking for a person with the following skills, attributes and experience:

Practical experience in the implementation of IT systems or projects:

Planning implementations

Testing

Training

Release and change management

Development

Ongoing maintenance/administration

Knowledge and understanding of integrations - the system connects with mail services, ADFS, Connect-IT and will require future APIs for new services

Underpinning knowledge of an IT Service Desk function in a busy, dynamic environment

Excellent communications skills

IT Service Management qualified (ITIL certification) an advantage

Knowledge of Expression language (or programming in general) an advantage, specifically REST API or JSON knowledge

Flexibility to work out of office hours occasionally, to minimise outages for customers

Ability to learn new systems quickly and effectively

Royal Cornwall Hospitals NHS Trust is the biggest provider of healthcare services in Cornwall and the Isles of Scilly. Our three main sites are Royal Cornwall Hospital Truro, St Michael's Hospital Hayle and West Cornwall Hospital Penzance, our staff and services are available across the region.

The Trust employs 5,000+ staff, has a budget of £380 million and 750 beds. We work with health and social care organisations -including NHS Kernow and NHS England- to ensure local healthcare needs are met. We provide acute medical, surgical and specialist services to around 500,000- which can increase significantly during busy holiday periods.

The Trust has teaching hospitals status as part of the University of Exeter Medical School. Keeping at the forefront of medical advances, we continually develop clinical services and are committed to maximising the range of specialist care offered locally.

We can offer you a rewarding career in a supportive working environment. We have extensive educational links to help you realise your full potential and develop skills to provide outstanding healthcare to the local community.

Enjoy an outstanding quality of life in a place that offers surfing beaches and fishing harbours to beautiful countryside and historic towns. With clean air, plenty of opportunities for outdoor activities and excellent schools, colleges and universities (including adult education) it is the ideal place for families and for you to develop your own career.