Service Manager

Whitworth House is an all-female Supported Housing Scheme 18 - 24yrs, offering temporary accommodation and support to 15 young women, for up to 2 years.

The aim of the Service is to provide our young women with a safe and supportive environment where individuals can work towards gaining all the necessary independent living skills to lead more fulfilled lives within the community and move on to sustainable independent living and planned resettlement.
You will ensure that our service users receive an excellent level of support that uses a strengths-based approach and centered around their aims and aspirations.

You will ensure our support staff work alongside our service users so that they feel safe, happy with the service they are receiving and have the widest opportunities available to them to enhance their lives.
You will understand and implement trauma informed approaches. You will support staff to work with people with complex and emotional needs.

The Role…
As part of this role, you will:

• Lead on the delivery of a strengths-based support service placing our customers at the centre of all that we do.


• Promote a culture of excellence and continuous improvement through robust quality assurance and reflective practice.


• Deliver a robust housing management service, ensuring maximising of income and good budgetary control.


• Lead on the delivery of a safe environment that adheres to all health and safety legislation and embeds safe process and policy.


• Lead on local collaboration within your local area and ensure the widest partnership working to enhance and support our service delivery.


• Inspire and motivate your team through robust support and coaching, reflective practice, training, and development.
  
  You will be warm and friendly and have a natural caring nature, great sense of humour and a positive energy that brings a smile to people's faces.


• you are a great listener with a caring and supportive attitude


• you want to make a difference every day


• you focus on the individual and not the routine


• you are warm and friendly and have a natural caring nature, great sense of humour and a positive energy that brings a smile to people's faces, Leadership qualification or willingness to gain a qualification in the Orwell Academy


• GCSE Maths and English (grades A-C / 9-4 or equivalent)


• A full driving licence is essential, Please notice Orwell Housing Association does not provide visa sponsorship. You must be eligible to work in the UK to apply. You will be required to provide the relevant right to work documentation if successfully appointed to the role.


This post is subject to an enhanced DBS check. All new arrivals to the UK must also provide a Statement of Good Conduct (SOGC).

The definition of new arrival is an applicant who has worked or been resident overseas in the previous five years and this includes citizens of the UK who have worked or lived overseas for a continuous period of six months or more.


• Retail discounts via our rewards platform (restaurants, shopping, days out gym memberships, cinema Tickets, holidays, Sky store and much more…)


• Reward and recognition awards


• Free DBS checks, Hepatitis and Flu vaccination


• Cashback Health plan


• Access to Blue Light Card - membership fees applies.


• Ongoing training and development & opportunities to progress in your role through the Orwell Academy


• Wellbeing programme