Service Manager

We are looking to recruit an experienced person-centred leader who is passionate about delivering services that make a difference to people's lives. You will have responsibility of maintaining a high level of service delivery with strong outcomes. You will lead a team of staff with oversight of each service area, will be organised, able to make decisions and use your initiative. The role will also involve monitoring service processes, systems, and workforce capacity to enable us to identify areas for change and improvement.

We work in partnership with Age UK Buckinghamshire to deliver the Hospital Discharge Support Service. The service covers the county of Buckinghamshire and aims to improve the experience of people leaving hospital, at what can be a very difficult time for them. Our teams work with patients to make this experience more manageable and to minimise the risk of readmission. This service supports people aged 18 who are leaving hospital after a stay. Older people are highly represented in this client group.

The purpose of the role is to manage and deliver the day-to-day operation of the service. Operating across Buckinghamshire, our discharge staff are based at both Stoke Mandeville and Wexham Park hospitals. Our community team are based in the Age UK Buckinghamshire offices in Aylesbury but reach out to serve residents across the county. Additionally, a team of volunteers provide additional capacity and reach. The post holder will be based at the office in Aylesbury but will be expected to travel across the two hospital sites when required.

The hospital teams operate 7 days a week supporting patients on discharge. Over a year more than a thousand patients will be taken home by our teams and helped to settle in safely. The community team will support residents post discharge, liaising with any other services, offering practical support to settle in at home such as shopping, light housework or picking up prescriptions and offering a regular call to ensure all is well., Please note we're not responsible for the content of job ads, as they're posted by the recruiter. We'll aim to resolve the reported issue and we'll use your feedback to improve the quality of our ads.