Service Manager

We have a new and exciting position for a Service Manager to oversee and develop Derbyshire Community Health Services NHS Foundation Trust's (DCHS) General Practice Service (GPS) portfolio.
The service currently comprises of four practices, operating from five sites, which sit within three Primary Care Networks. With approximately 80 staff and a budget of £3m, the service serves a registered population of around 20,000 patients. A good understanding of general practice, how they are commissioned and operate will be important.
The Service Manager will lead the drive on the service's mission, for "a compassionate, competent, and sustainable model of General Practice that makes a positive contribution to the lives of our patients and workforce".
We are looking for a skilled and dynamic leader, with expertise in managing teams across multiple sites, service improvement and transformation. The service's General Manager and Clinical Director are seeking for the set of practices to work in a more integrated, standardised and sustainable manner, and this transformation will be a key priority for the Service Manager during the first 12-18 months.
The role will require travel between sites and to attend meetings, including to areas with poor public transport links, and so the ability to drive will be beneficial.
Please pay particular attention to the requirements of the person specification and ensure suitability prior to applying., You will report, and be accountable, to the General Manager.
You will be responsible for the professional and operational leadership and improvement of the service.
You will be responsible for the effectiveness of the service, ensuring the delivery of high quality, patient centred, integrated, cost effective care across the locality/service, having leadership responsibility for the teams.
To be responsible for the provision, co-ordination and development of services, interpreting relevant SOPs, policies and pathways and working with the General Manager to promote and foster partnership working across the Derbyshire system with commissioners, Primary Care Networks and other key stakeholders.
You will provide operational and professional leadership (within a multi-disciplinary team) to the relevant direct reports, clinical teams and team leaders and be responsible for the development and implementation of quality and performance monitoring arrangements.
To effectively apply and lead a matrix approach across the organisation when developing quality outcomes, the core capabilities, knowledge and attitudes when considering care delivery.
Overseeing complex operational issues including workforce planning, change management and workforce engagement., + To support the General Manager in the delivery of high quality and affordable services.
+ To lead on people matters with regards to employee relations, for example, grievance, absence, disciplinary, performance etc.
+ To provide operational leadership to the relevant teams/services/sites, working collaboratively with other Service Managers and Clinicians as required.
+ To initially advise (within the scope of competence and experience) on clinical and professional issues, based on guidance from the clinical and professional leads within the organisation where appropriate, supported by the clinical framework.
+ To provide advice on matters relating to their areas of expertise and signpost when required.
+ To identify operational, clinical and professional issues that need to be addressed and alert as required to reach agreed actions.
+ Able to exercise judgement in analysing highly complex events or situations where a range of options may be available, and having considered these, identify the most appropriate way forward.
+ To work closely with the General Managers to support clinical governance and reporting.
+ To promote and support compliance with national professional requirements.
+ To provide quality assurance information from the patient interface to support governance framework.
+ To be responsible for the development and implementation of quality and performance monitoring arrangements for services, using the DCHS methodology for Integrated Quality Performance and Assurance Matrix (IQPAM), Quality Always, We Care etc.
+ To assist the General Manager in ensuring that planning and provision is integrated across geographical areas and partnership working with key stakeholders is promoted, enhancing working relationships.
+ To work closely with the General Manager, commissioning colleagues and Primary Care Networks to ensure Service Level/Partnership Agreements are developed which support the efficient and effective delivery of services.
+ To support the involvement of patients and the public in the development of services by implementing the Patient Experience processes.
+ To ensure that all employees are aware of and use the appropriate reporting mechanisms and to ensure the implementation of subsequent action and management plans.
+ Aim at all times to maintain a safe environment for patients and staff.
+ Contribute to the processes for safeguarding and early intervention.
+ To undertake an appropriate clinical caseload as required or delivery patient care.
+ To ensure that appropriate emergency planning arrangements and resources are in-place. This will include the development and maintenance of service-level business continuity plans, attendance at training and participation in exercises as required.
+ Work to tight deadlines and deliver to agreed quality standards and timescales.
+ Act as a nominated deputy for the General Manager if required.

DCHS employs approximately 4,400 people, making us one of the largest providers of specialist community health services in the country. We serve a patient population of more than 1.1 million people across Derbyshire and Derby and have an annual budget of £200mn.
We became a standalone NHS organisation in 2011 and a Foundation Trust with greater autonomy from 2014. We were subsequently rated 'Outstanding' overall by the Care Quality Commission in September 2019. We're now integral to the Joined Up Care Derbyshire (JUCD) partnership of health and social care organisations working ever more closely as an Integrated Care System.
We care for patients across a wide range of services and locations, including 10 community hospital and 28 health centres. We also deliver care from patients' own homes, GP practices, schools and care homes. Our digital transformation programme and contemporary ways of working mean we're also able to deliver high quality virtual care via remote consultations, where clinically appropriate.
Our own staff ranked us third best nationally in 'Britain's Healthiest Workplaces' survey (large organisations category)., Derbyshire Community Health Services NHS Foundation Trust (DCHS) is one of the largest providers of specialist community healthcare in England and we currently employ around 4,500 staff. We deliver a variety of services across Derbyshire, caring for nearly 1.8 million patients each year.
We deliver patient care through 11 community hospitals, 4 minor injury units, 29 health centres and a learning disability centre. Another key part of our service is out in the community where we care for people in their own homes via therapists, health visitors and district nurses, and promoting public health in the wider community. As a Trust we care for patients of all ages with a special focus on the needs of elderly people and the very young.
DCHS has been recognised as a top 10 NHS organisation to work for in the UK by the Health Service Journal and NHS Employers in their Best Places to Work 2015 campaign. The Trust is also the runner-up in the category for the best NHS community trust employer.

TWITTER/FACEBOOK - DCHS has its own Social Media accounts for recruitment. Follow us/like us via @dchsjobs
Our vision "to be the best provider of local healthcare and to be a great place to work"
Our values:
1) To get the basics right
2) To act with compassion and respect
3) To make a difference
4) To value and develop teamwork
5) To value everyone's contribution because everyone matters

As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for our service and for you. Speak to us about how we might be able to accommodate a flexible working arrangement whether that's job share, part time or another flexible pattern.