Service Manager

We are excited to advertise the role of Service Manager for the Croydon Assessment and Liaison Service. This is an exciting time to join the service as we engage in a process of continuous improvement to deliver the ambitions of the Trusts "Aiming High Changing Lives" and the NHS Long Term plan.
We are particularly interested in hearing from dynamic and enthusiastic applicants who enjoy participating in a range of quality improvement initiatives and project management.
The successful candidates will be an inclusive and collaborative leader, with the ability to influence and encourage teams to work effectively with partners across traditional organisational boundaries to uphold and deliver high standards of quality care for Croydon Residents. The candidate will need to be passionate about the delivery of high-quality patient care and have experience in leadership. The post holder needs to be able to work autonomously as well as part of multi professional teams., The Service Manager for the Assessment and Liaison Service will:
+ Oversee the Assessment and Liaison Service, which is made up of three locality based teams; North, South and Central.
+ Maintain high performance and quality standards to ensure early access and optimal outcomes for service users.
+ Drive continuous improvement of the service.
+ Liaise with stakeholders to ensure co-production and collaboration throughout the organization.
+ Foster a psychologically safe environment where staff feel valued and can contribute effectively., The Croydon Assessment & Liaison Team is divided into three teams, each aligned with GP practices within the borough. The team provides community services to working-age adults (18-65 years) experiencing moderate to severe mental health issues, offering specialist assessment and brief intervention. The team collaborates with the Croydon Council providing a front Door service to screen, review, and redirect individuals seeking support, and work closely with GP mental health practitioners to ensure quick access to mental health services.
Responsibilities of the Post-Holder:
+ Lead the Croydon Assessment and Liaison Team, coordinating, developing, and managing the service's strategic and operational plans.
+ Manage clinical teams to achieve integrated clinical, operational, quality, and financial outcomes.
+ Utilise data for demand and capacity management.
+ Ensure systematic clinical governance of both personal and team practices.
+ Engage in continuous professional development, including management and clinical supervision.
+ Ensure staff have access to robust supervision.
+ Coordinate and plan specialist service components, considering team training, skill mix, and experience.
+ Collaborate on service development with senior colleagues within the directorate.
+ Ensure high-quality specialist assessments for referred individuals.
+ Provide high-quality group and individual clinical interventions.
+ Maintain professional relationships with mental health workers across the system, including the voluntary sector and social care.
+ Develop good relationships with service users and carers, ensuring their involvement in developmental and change programs.
+ Work alongside the PCN Band 8b Psychologist to enhance link-working with primary care services for Croydon residents.
The Trust is committed to providing services which embrace diversity and that promote equality of opportunity. We are a Disability Confident Employer, we welcome applicants from all sections of the community and people of all protected characteristics. We provide reasonable adjustments for candidates with a disability and are committed to treating people fairly with compassion, respect and dignity and in promoting equality and human rights. We aim to put this commitment into practice by:
+ Embedding our commitment to tackling inequality, eliminating discrimination and harassment; promoting equality of opportunity and fostering good relations in our everyday practice
+ Ensuring that all our services and all staff understand and support our commitment
+ We believe that people who use our services, their carers and our staff, should be treated with compassion, respect and dignity
Please note:
+ That all applications for this post will need to be made online
+ That you read and understand the Job Description and Personal Specification attached to the role. Your Statement in Support should reflect the requirements specified as your application will be judged against these criteria
+ That the closing date listed is a guide only and that the vacancy may close earlier should sufficient number of applicants have been received. We advise that you submit your application as early as possible
+ That once you have submitted your application you agree to your application being transferred to a 3rd party e-recruitment system. All subsequent information regarding your application will be generated from apps.trac.jobs
+ That should you not have heard from us within three weeks from the closing date your application has not successful
+ That priority consideration for applications may be given to at-risk NHS employees
+ That should you be successful and appointed, you authorise South London and Maudsley NHS Foundation Trust to confirm your previous NHS service via an Inter Authority Transfer (IAT) process
+ That we are a smoke-free Trust
SLaM is a Stonewall Diversity Champion , Stonewall is the largest Lesbian, Gay, Bi and Trans (LGBT) rights charity in Europe'

NHS AfC: Band 8a
South London and Maudsley NHS Foundation Trust has a rich history, well-established community links and an international reputation. We deliver specialist services in the London boroughs of Croydon, Lambeth, Lewisham and Southwark, Bexley, Bromley, Greenwich, Wandsworth and Richmond.
We are committed to provide a high quality and specialist care to our service users and we are recognised for our care and treatment we provide. The Care Quality Commission already rates our services as 'good'.
We launched our five-year strategy, Aiming High; Changing Lives in 2021 together with Our Care Improvement System as our quality management system methodology to make a positive impact on patient care, outcomes and staff experience. By joining SLaM, all staff will get the opportunity to be part of this exciting improvement journey supported with learning and development to harness everyone's potential as change makers.
The trust recognises the unique and valuable contribution that people with lived experience of mental illness can bring to a role. We therefore welcome applications from people with lived experience and consider them as an asset to the Trust.
Our Values
We take pride in providing specialist care to our service users where our Trust values and our promise to be caring, kind, polite, prompt, honest, listen and do what I say I'm going to do is at the heart of everything we do. When you join us, you'll be part of something special.
As a Trust we are happy to talk flexible working.

We are committed to ensuring our staff get the most out of their benefits package and understand the importance of a healthy work life balance. There is an extensive range of excellent benefits for you and your family. We want you to feel like you are part of a close knit team at SLaM. It's important to us that you valued and appreciated and that are why we have a comprehensive benefits package on offer
Some of our benefits are highlighted here:
+ Generous pay, pensions and leave, we offer a comprehensive pay, pensions and leave package which is dependent on the role and length of service.
+ Work life balance, flexible working and support a range of flexible options, such as: part-time working and job sharing.
+ Career development, There are plenty of opportunities to progress your career and we support your development through a number of programmes such as mentoring, coaching, positive people management, collective leadership and other talent programmes
+ Car lease, our staff benefits from competitive deals to lease cars
+ Accommodation, our staff benefits from keyworker housing available which is available on selected sites
+ NHS discounts, with discounts up to 10% from a variety of well-known retail brands though Health Service Discounts website.
For a full list of our benefits please visit: https://www.slam.nhs.uk/media/421262/Working%20at%20SLaM.pdf