Service Manager

Reporting to the Area Operations Manager you will be responsible for the quality of our service delivery and ensuring that the service is always improving. You will be self-motivated and determined to achieve the best outcomes for people we support. You will achieve this through leading and motivating a dedicated team of support workers. Key to the role will be cultivating a positive team culture, ensuring your service is a great place to work, acting as a role model and demonstrating good practice to other members of the team. You will be responsible for proactively managing and developing your team, the quality of the service, the rota, and the budget. You will have the confidence to make difficult decisions under pressure. Having strong inter personal skills is essential for this role. You may need to cover the odd shift in case of emergency. Flexibility is key. This role requires a driver.,

• Work with the people living in the service and the team to ensure high-quality person-centred support
• Monitor the quality of the service, ensuring it is fully compliant.
• Be an exemplary role model for the team and ensure their continuous development to ensure high standards are continuously met
• Liaise with the families and other stakeholders of the people living in the service
  
  Join us at Mencap and be part of a team that believes in equality, diversity, and inclusion. Together, we can create a brighter future for individuals with learning disabilities and empower them to break down any barriers they may face.
Mencap vision is for the UK to be the best place in the world for people with learning disabilities.

Why join Mencap? 24 days annual leave plus bank holidays (pro-rata for part-time) + a variety of benefits including pension and holiday buying options. Ongoing training and development opportunities to enhance your skills. A supportive and inclusive work environment where your contributions are valued.