Service Manager

The role will be to lead and manage a team of Community Advisors/Assessor ensuring the delivery of high quality personalised support to improve the health and wellbeing of multiple disadvantaged adults living within Birmingham. You will work alongside multi-agency teams and in collaboration with our delivery partner Age UK Birmingham to ensure equitable service provision from community outreach locations across the City. You will ensure close monitoring of service delivery gathering and reporting data in line with contractual obligations., Provide visible service leadership
Directly line manage up to 6 FTE Community Advisors/Assessor
Work collaboratively alongside our delivery partner Age UK Birmingham and Commissioners
Monitor and report on service performance
Ensure the service inclusive, accessible and promoted across Birmingham
Ensure compliance with the organisations policies and procedures

What we offer in return:
28 days entitlement plus bank holidays pro-rata
Full advice training is offered to all members of staff regardless of role to Advice Quality Standard (AQS)
Opportunities for further training and continuous professional development
Internal progression opportunities
Remote/flexible working opportunities, subject to management approval
Option to buy & sell holiday allowance, subject to management approval
Paid DBS application, where applicable
5% pension contributions
3 month's full contractual pay for maternity, upon meeting qualifying criteria

We value the health & wellbeing of our teams, and this is very important to us. As such, we offer time out breaks and a counselling line for all staff and volunteers.

The essentials:
Salary - £33,000
Hybrid Working - from outreach locations across Birmingham and working from home
Contract - fixed-term until 30 Nov 2029 with possible extension for another 2 years

Has excellent communication skills
Can monitor and maintain own standards ensuring work is accurate
Has experience in leading teams and managing people
Has experience in multi-agency collaboration and building stakeholder relationships
Has a strong understanding of personalised support planning and trauma informed practice, Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.

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