Service Manager

Reporting to the Head of Service Management, the Service Manager will be responsible for overseeing the delivery of IT services to ensure they meet organisational needs and customer expectations. This role focuses on managing service operations, enhancing service quality, and facilitating effective communication between IT and business stakeholders. About the role The Service Delivery Manager ensures services meet SLAs by collaborating with Operations to monitor KPIs and swiftly address quality issues. This role oversees incident resolution to minimize disruptions, leads root cause analysis, and manages change processes for smooth, low-risk implementations. Key responsibilities include gathering user feedback to improve service satisfaction, driving process enhancements with cross-functional teams, and maintaining accurate documentation and reporting on service performance. Additionally, the role supports team and end-user training, fostering continuous learning within service management.

You are an experienced leader with a strong background in IT service management, skilled at building ITIL frameworks from the ground up while developing and growing your team along the way. With significant expertise in ITIL environments, you bring excellent communication and interpersonal skills that enable effective collaboration with cross-functional teams and stakeholders at all levels. You have well-honed project management abilities, demonstrating strength in planning, organization, and prioritization. Your adaptability and commitment to continuous learning keep you up-to-date with industry changes. Experience in a production or manufacturing environment is a plus, and you have a proven track record of managing large-scale service delivery and improvement initiatives.

• C&C Group plc is a premium drinks company which owns, manufactures, markets and distributes a unique portfolio of beer and cider brands in its home markets and across the globe. You probably know us best from brands like Bulmers, Magners and Tennent's., Operating through the Matthew Clark, Bibendum, Tennent's and Bulmers Ireland brands, the Group has a market leading range, scale and reach including an intimate understanding of the markets it serves.
From grass to glass, and everything in between, we grow, brew, manufacture, market, and deliver some of the world's favourite drinks. C&C Group's portfolio of owned/exclusive brands include: Bulmers, the leading Irish cider brand; Tennent's, the leading Scottish beer brand; Magners the premium international cider brand; as well as a range of fast-growing, premium and craft ciders and beers, such as Heverlee, Menabrea, Five Lamps and Orchard Pig. We seek to champion and embed sustainability in everything that we do at C&C. While delivering joy to customers, we always shine a light on people and the planet. We have a clear ESG vision delivering to a better world. We respect, support, and develop all our people to be their best, with a focus on results by creating a culture of winning together.