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Service Manager

UCLH (University College London Hospitals NHS Foundation Trust), City of Westminster

Service Manager

Salary not available. View on company website.

UCLH (University College London Hospitals NHS Foundation Trust), City of Westminster

  • Full time
  • Permanent
  • Onsite working

Posted today, 31 Oct | Get your application in now to be one of the first to apply.

Closing date: Closing date not specified

job Ref: 7c438479bc13463c86e0f2fecada5398

Full Job Description

  • Manage and answer telephone calls related to the service in a courteous and prompt manner, taking telephone messages and passing on written or verbal information to patients.
  • Forward patient reports to various organisation securely.
  • Act as a point of contact for the department or specialty, dealing with queries from stakeholders and passing on relevant information to appropriate team members as required.
  • Receive and respond to e-mail queries, monitoring, managing and triaging email correspondence to generic inboxes.
  • Conduct reminder calls to patients, rearranging appointments where necessary to prevent non-attendances.
  • Input clinical correspondence onto hospital databases.
  • Process and register referrals, booking outpatient appointments as required and in line with the Trust's Elective Access Policy.
  • Carry out general office duties such as photocopying, scanning and filing.
  • Handle incoming and outgoing mail in a timely manner.
  • Ensure office protocols are adhered to, for example telephone answering times and voicemail or mailbox cover.

    We are looking for a part-time team member who is not only a great communicator, but also excels in organisation and thrives in a fast-paced environment.
    • This role offers an exciting opportunity to join our busy Auditory Implant admin team, providing essential administrative support. We need a highly organised patient coordinator who can handle various tasks with energy, positivity, and dedication. Key skills include the ability to work quickly, multitask, and prioritise effectively. Ideal candidates will have prior administration experience and either a background in NHS operations or a strong interest in healthcare. They should be adept at communicating with patients and colleagues and possess excellent teamwork, negotiation, and organisation skills. Most importantly, they should share our commitment to delivering first class patient care. As a member of our team, you will uphold high personal and professional standards and actively contribute to delivering quality services to our patients. If you're ready to make a difference and meet our high standards, we want you on board.

    University College London Hospitals NHS Foundation Trust (UCLH) is one of the most complex NHS trusts in the UK, serving a large and diverse population. We provide academically led acute and specialist services, to people from the local area, from throughout the United Kingdom and overseas. Our vision is to deliver top-quality patient care, excellent education, and world-class research. We provide first-class acute and specialist services across eight sites : University College Hospital (incorporating the Elizabeth Garrett Anderson Wing) National Hospital for Neurology and Neurosurgery Royal National ENT and Eastman Dental Hospitals University College Hospital Grafton Way Building Royal London Hospital for Integrated Medicine University College Hospital Macmillan Cancer Centre The Hospital for Tropical Diseases University College Hospital at Westmoreland Street We are dedicated to the diagnosis and treatment of many complex illnesses. UCLH specialises in women's health and the treatment of cancer, infection, neurological, gastrointestinal and oral disease. It has world class support services including critical care, imaging, nuclear medicine and pathology. We are committed to sustainability and have pledged to become a carbon net zero health service, embedding sustainable practice throughout UCLH. We have set an ambitious target of net zero for our direct emissions by 2031 and indirect emissions by 2040.

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