Service Manager

The Cardiothoracic and vascular (CV&T) is a large and busy care group with a core workforce of 900 talented individuals delivering in excess of 87,000 outpatient episodes and over 10,000 inpatient admissions each year. Given the complexity and volume of our work, we are expanding the operational management team to include a new service manager to support a portfolio of specialties., As a service manager in CV&T you will be assigned a portfolio of services to work closely with, but you will also be part of an operational team overseeing the whole of the Care Group. In addition to your own day-to-day work for your services, you will also work with the rest of the management team to support each other, share ideas, deliver projects and work together to meet various deadlines e.g. strategic plans, reporting, and transformation objectives.
You will be busy; the rhythm of the CV&T is fast paced and our patients are central to everything we do so we work hard to get it right first time. The interdependencies between different services are complex so you will need to build your networks, be thinking at least three steps ahead and have a Plan B (and ideally a Plan C) most of the time. The stakes are high for our patients and their families so when we get it wrong, you need to be able to work with our teams to make it right and represent UHS professionally and compassionately.
However, you won't be alone, you will be working with amazing teams of brilliant individuals who all make miracles happen every day. As you become established, you will work with the teams to support their ideas aligned with our strategic direction so we can make improvements to benefit the experience of our patients and our own staff. You will need to be able to understand the minutia as well as how it fits into the bigger system, both internally and externally, leading effective and complex change. You need to be curious and able to turn an idea into something tangible and have the tenacity to drive forward work on behalf of our patients and teams.
So if you want to be part of a service where you will witness things that will make you want to cry with joy and/or frustration (sometimes both), where your commitment to patient care can bring about positive change and where your operational experience will be pushed then we look forward to hearing from you.
CV&T is one of the largest care groups, in one of the largest acute teaching Trusts in England, so this role is an amazing opportunity to use your already excellent operational skills as well as the chance to develop new or enhanced skills along the way.
As outlined above, CV&T have about 100,000 activities per year of which almost 5,000 are urgent/emergency cases from across our region. With this volume of activity and the acuity of most of our patient groups you can be certain that our operational work is challenging as well as incredibly rewarding and inspiring.
All operational roles in CV&T are predominantly located on-site at Southampton General Hospital but some ad hoc flexible working options may be possible for specific projects., Equality remains at the centre of our policymaking, service delivery, and employment practice, giving all employees equal opportunity to develop, apply for promotions, and have working arrangements that enable them to achieve a manageable work-life balance.
UHS actively promotes a work environment free from harassment and discrimination and provides training for managers and staff to ensure this happens. We also closely monitor recruitment activity, training, development, and employment practices to ensure equality of practice with regard to race, colour, ethnic or national origin, religion or belief, gender, sexual orientation, disability, marital status and age.

As one of the largest acute teaching Trusts in England, we offer learning and development opportunities to help you achieve the career you aspire to.
Due to the nature of this role and service, this role is on-site and the hours are as advertised.
Please talk to us at interview about the flexibility you need, and we will explore what's possible for the role and service. UHS employees are able to access a range of NHS discounts, are entitled to a minimum of 35 days paid holiday (pro rata), and we offer a generous pension scheme.
Southampton is an attractive place to live and work situated on the south coast, with an international airport and direct trains to London. The New Forest National Park and beaches of the Jurassic coast are also right on our doorstep. The city offers living costs 20% lower than London and 14 schools rated outstanding by Ofsted.