Service Manager
Citizens Advice Mid Mercia, The Holmes, City of Derby
Service Manager
Salary not available. View on company website.
Citizens Advice Mid Mercia, The Holmes, City of Derby
- Full time
- Temporary
- Remote working
Posted 2 weeks ago, 5 Dec | Get your application in now before you miss out!
Closing date: Closing date not specified
job Ref: 3cc40a62940842169576ef5143002a8a
Full Job Description
- Provide visible leadership for the Living Well service
- Facilitate local collaboratives to support service values
- Continually gather service data and monitor performance
- Work to the values of Living Well /Derby Wellbeing and the standard operating procedures
- Ensure effective collaborative working to deliver high-quality support
- Directly line manage 2 FTE Wellbeing Leads, 1 FTE Information & Promotion coordinator What we offer in return:
- 28 days entitlement plus bank holidays pro-rata
- Full advice training is offered to all members of staff regardless of role to Advice Quality Standard (AQS)
- Opportunities for further training and continuous professional development
- Internal progression opportunities
- Supportive environment
- Remote/flexible working opportunities, subject to management approval
- Option to buy & sell holiday allowance, subject to management approval
- Paid DBS application, where applicable
- 5% pension contributions
- 3 month's full contractual pay for maternity, upon meeting qualifying criteria We value the health & wellbeing of our teams, and this is very important to us. As such, we offer time out breaks and a counselling line for all staff and volunteers.
- Experience in multi-agency collaboration and partnership working within health and social care settings, particularly with VCSE organisations and statutory mental health services
- Successfully leading team, managing people and delivering services
- Strong understanding of person-centered, recovery-focused approaches
- Excellent communication and interpersonal skills
- Proficiency in data analysis, performance monitoring, and reporting of outputs / outcomes (including use of case management systems), Disability Confident About Disability Confident A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.
Do you have a passion for working in the heart of your local community and are driven by making a difference? Then Citizens Advice Mid Mercia is the organisation for you. Our free and independent advice helps people solve problems in a confidential and impartial manner. Whatever the problem, we won't turn people away. We make a difference. Our trusted brand and the quality of our research mean we make a real impact on behalf of the people who rely on us. We are seeking to recruit a full-time Service Manager to play a crucial role in leading the VCSE workforce, fostering community partnerships, coordinating and have operational oversight of the Living Well VCSE workforce in Derby City. They will ensure that all services are delivered effectively, efficiently and to a high standard.